Protective Services Lead

About the Role

The Lead of Protective Services is responsible for delivering consistent, high-quality safety and security operations across the Theodore Roosevelt Presidential Library. This role provides shift-level leadership for the in-house protective services team, implements protocols, oversees daily security activity, and responds to incidents and emergencies with calm, clear judgment.

• Emergency Preparedness & Response – understands emergency protocols and leads initial actions during incidents, drills, and real‑time events.
• Security Technology & Systems – competent with surveillance platforms, access control, intrusion detection, and radio communication systems.
• Shift Leadership & Coordination – provides clear direction, maintains standards, and ensures productive communication across shifts.
• Crisis Management & De‑escalation – stays composed under pressure; manages conflicts, disturbances, and medical incidents with steady judgment.
• Risk Awareness & Mitigation – identifies vulnerabilities and supports timely corrective actions that reduce operational risk.
• Policy Execution – applies and enforces protective services standards for access control, visitor safety, and incident handling.
• Collaboration & Communication – works effectively with Visitor Experience, Facilities, Exhibits, Programs, and Events teams as well as external public safety partners.
• Cultural Institution Awareness – understands the operational realities of museums and public institutions balancing public access, artifact protection, and guest experience.
• Discretion & Integrity – handles sensitive information, emergencies, and security concerns with professionalism and sound judgment.

• Support daily protective services operations across buildings, trails, exhibitions, and public spaces.
• Provide shift leadership to Protective Services Officers, ensuring smooth coordination and clear expectations.
• Monitor control room activity, including CCTV, radios, alarms, and access control systems.
• Conduct patrols, safety checks, and vulnerability assessments; respond to incidents and emergencies until relieved.
• Implement protective services protocols, including access control, incident reporting, and visitor safety standards.
• Assist with training, drills, and emergency preparedness activities.
• Coordinate with law enforcement, fire/EMS, and federal partners during high‑profile events as needed.
• Maintain documentation of incidents and follow‑up actions.
• Support credentialing, access permissions, and key control processes.
• Maintain a visible, calm, visitor‑centered presence that reinforces TRPL’s mission.

• Provides day‑to‑day guidance, coaching, and shift leadership to in‑house Protective Services Officers.
• Supports onboarding, training, and performance development in coordination with the Manager of Protective Services.

Required:

• High school diploma or equivalent.
• 3–5 years of experience in security, protective services, law enforcement, military service, emergency response, or a related field.
• Experience monitoring and operating security systems (CCTV, access control, alarm systems, radio communications).
• Demonstrated experience responding to incidents, emergencies, and public‑facing safety situations.

Preferred:

• Experience working in a museum, cultural institution, park, or public‑facing environment with high visitor engagement.
• Prior lead or shift‑supervisory experience, especially in security or public safety settings.
• Training or certification in first aid/CPR/AED, incident command (ICS/NIMS), de‑escalation, or conflict resolution.
• Experience supporting VIP or high‑profile event security alongside law enforcement or federal partners.

• Daily standing, walking, and patrols across both indoor and outdoor environments.
• Ability to lift up to 50 lbs and respond physically to emergencies or medical situations.
• Work in varied weather conditions, including rugged Badlands terrain.
• On‑call availability and willingness to work evenings, weekends, and high‑profile events.
• Full‑time, onsite position in Medora, ND; must reside within 60 miles or within one hour of Medora.

• 403(b)…