Senior HCM Systems Analyst

The Senior Application Support Specialist is responsible for the support, configuration, maintenance, and optimization of enterprise business applications, including Human Capital Management (HCM) systems and related tools. This role serves as a key liaison between business stakeholders, IT teams, and third‑party vendors to ensure applications align with business objectives, perform reliably, and evolve with organizational needs.

The specialist plays a critical role in process improvement, system enhancements, and data integrity across the full application lifecycle, from day‑to‑day operations through upgrades and new implementations.

• Administer, configure, and support enterprise business applications (e.g., HCM, ERP, CRM, GIS).
• Act as a subject matter expert (SME) for assigned applications, providing functional and technical guidance to stakeholders.
• Analyze business processes and translate organizational needs into effective system configurations and enhancements.
• Partner with business units, IT teams, and external vendors to gather requirements, troubleshoot issues, and implement solutions.
• Provide functional and technical support to end users, resolving issues and escalating complex problems as appropriate.
• Support data governance and data integrity initiatives, including auditing, reporting, and data quality assurance.
• Develop and maintain system documentation, including configuration changes, workflows, integrations, and release notes.
• Create and maintain custom reports and dashboards to support operational and strategic decision‑making.
• Develop and deliver user documentation, job aids, and training materials to promote system adoption and efficient use.
• Assist in planning and executing system upgrades, patches, testing, and new application implementations.
• Monitor vendor releases and updates; assess impact, coordinate testing, and manage deployment of new functionality.
• Maintain a consistent support presence for functional leaders and end users, ensuring clear communication and timely issue resolution.
• Contribute to the strategic technology roadmap by recommending improvements aligned with IT standards and organizational goals.
• Build and maintain strong working relationships across all levels of the organization to ensure effective collaboration and communication.
• Ensure timely, accurate, and professional responses to all system‑related requests and inquiries.

• Bachelor’s degree in Information Systems, Business Administration, or a related field (or equivalent experience).
• Minimum of 5 years of experience working in a systems analyst, administrator, or application support role.
• Minimum of 5 years of experience supporting system implementations, upgrades, or enhancements.
• Hands‑on experience with at least one major HCM, ERP, or CRM platform.
• Demonstrated ability to support enterprise applications in a complex, cross‑functional environment.

Location:

North Fort Myers, FL