Operational Support Specialist

Position:Operational Support Specialist

Location: North Haven, CT

Job :272

# of Openings:1

Operations Support Specialist
The Janel Group Operations Support Specialist provides administrative and operational support to branch leadership and operations teams across the multiple offices . This role is responsible for monitoring high-volume communications, organizing and processing shipment documentation, maintaining accurate digital records, and supporting compliance-related filings. Working closely with internal stakeholders and clients , the Operations Support Specialist helps ensure timely , detail-oriented execution of daily tasks while identifying opportunities to streamline and improve processes.

• Monitor and maintain multiple high-volume email inboxes and operating systems to ensure timely follow-up and task completion.
• Prioritize and organize competing tasks for multiple locations with minimal supervision or assistance .
• Review, process, and upload documents received via email into internal systems in accordance with established procedures.
• Create and maintain digital files; assign and route documentation to branch operations staff as needed.
• Process Importer Security Filings (ISF s ) and transmit required information to U.S. Customs and Border Protection.
• Communicate regularly via email with clients and partners to obtain documents and confirm shipment details.
• Manage general administrative activities with strong attention to detail, including data entry, order tracking, customer follow-up, and preparation of shipping documentation.
• Collaborate with team members to deliver strong customer service and support continuous improvement through streamlining, refining, and/or automating current processes.
• Provide administrative support to branch managers and supervisors .

• High school diploma or equivalent required; some college or logistics-related coursework preferred.
• 1 + year of relevant experience as an Administrative Assistant, Office Administrator, or related administrative role, required .
• Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), require d .
• Strong multi-tasking and prioritization skills with little to no supervision, require d .
• O rganizational skills and strong attention to detail, required .
• Working knowledge of logistics and international freight forwarding documentation, preferred .
• Familiarity with international and domestic transportation processes, preferred .
• Experience with Cargo Wise software, a plus .