Inside Sales Representative

Position Summary

Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for overseeing assigned customer accounts, interpreting customer requests, monitoring performance and delivery, investigating complaints, and negotiating pricing and discounts based on a predetermined scope.

This position does not have direct reports. It reports to the Customer Service Supervisor and interacts with internal and external customers.

• Enter and maintain sales orders and quotes for assigned customers.
• Interpret customer requests and monitor performance and delivery.
• Negotiate pricing and discounts based on predetermined scope.
• Evaluate customer performance requirements, delivery schedules, and review estimates of materials and labor costs.
• Resolve customer complaints concerning deliveries, invoicing, or billing discrepancies.
• Maintain successful, long‑term business relationships and contacts with customers.
• Utilize customer websites to obtain information.
• Perform contract review on orders.

• US Citizen or US Permanent Resident.
• Minimum High School diploma or equivalent.
• Minimum one year experience in customer service for a manufacturing company.
• Intermediate computer skills.
• Attention to detail when entering and maintaining sales orders.
• Experience coordinating with customers (quoting/status updates) and internal disciplines.
• Excellent verbal and interpersonal communication skills.
• Ability to work well under pressure in a fast‑paced environment.
• Good computer skills.
• Experience in the manufacturing industry, able to speak to all levels of the organization.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

• Pay Range: $22.5/hr to $37.5/hr.
• Participation in Annual Incentive Program.

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company‑provided defined‑contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a  membership and financial planning assistance at no cost.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness at competitive rates.
• Paid Time Off and Company‑Paid Holidays.

Parker is an Equal Opportunity and affirmative action employer. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status or other status protected by law. U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions in accordance with U.S. import & export regulations.

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

In accordance with Parker's policies and applicable state laws, the company provides a drug‑free workplace. All applicants seeking employment will be subject to drug testing as a condition of employment.