Lead Front Desk Associate

Job Details:

Location:

North Haven, CT 06473
• Type:
Full Time
• Education Level: High School or Equivalent
• Salary: $17.44 hourly
• Travel:
Negligible
• Shift: Evenings and Weekends
• Category:
Customer Service.

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor while consistently delivering first‑rate service and fostering positive customer satisfaction and loyalty. Attention to Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values is expected.

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Handle accepting payments from customers, give change, and issue receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions.
• Answer customers' questions and provide information regarding business procedures and policies in an accurate and customer‑friendly manner.

• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder).
• Submit end‑of‑day metrics reporting.
• Provide follow up and coaching to staff.

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard‑working, enthusiastic and energetic.
• Strong problem‑resolution skills.

Physical Requirements:

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Must be able to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift up to 75 pounds.

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required, or 1‑year fitness experience preferred.

• Discuss availability with the Hiring Manager and note on your application.
• Weekday and/or weekend hours based on club needs.
• Open or flexible availability is a plus.

• Competitive salary and 401(k) plan.
• Company contribution toward health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full‑time positions).
• Paid time‑off benefits (Applicable for Full‑time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.