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Customer Experience Lead - Cross-Functional Strategy

Job in North Haven, New Haven County, Connecticut, 06473, USA
Listing for: Stord
Full Time position
Listed on 2026-07-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 65000 - 85000 USD Yearly USD 65000.00 85000.00 YEAR
Job Description & How to Apply Below

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams in North Haven, Connecticut. In this role, you will focus on ensuring smooth execution of service solutions and optimizing customer experience through collaboration with cross-functional teams.

The ideal candidate will have 4 years of experience in customer experience or account management, and will excel in managing multiple priorities in a fast-paced environment. This position provides an opportunity to enhance service outcomes while fostering long-term customer relationships.

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