Strategic Customer Experience Lead
Job in
North Haven, New Haven County, Connecticut, 06473, USA
Listed on 2026-07-27
Listing for:
The Consensus
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Stord is seeking a Customer Experience Manager I in North Haven, CT. You will be the primary liaison between customers and internal teams, ensuring service solutions align with client needs and SLAs. You will lead reviews, identify growth opportunities, and support financial accuracy across programs.
The role emphasizes cross-functional collaboration, process optimization, and long-term customer relationships, with focus on improving service outcomes and operational efficiency.
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