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Service BDC Manager: Lead a High-Impact Appointment Team
Job in
North Haven, New Haven County, Connecticut, 06473, USA
Listed on 2026-07-30
Listing for:
Mercedes Benz of North Haven
Full Time
position Listed on 2026-07-30
Job specializations:
-
Management
Administrative Management, Operations Management, Client Relationship Manager, Project & Program Management
Job Description & How to Apply Below
Mauro Motors is seeking a Service BDC Manager for Mercedes-Benz of North Haven. The role oversees the Service BDC team, coaching staff, and driving appointment show rates, with focus on data integrity and follow-up processes in our CRM.
You will coordinate with the Service Manager and Advisors, manage scripts and cadences, and lead retention outreach. A dealership BDC background is required, with strong communication and leadership abilities.
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