Manager of Quality Improvement

Job Details

Job Location:

127 Washington Avenue, North Haven, CT - North Haven, CT 06473

Position Type:
Full Time

This role is central to advancing organizational excellence through quality improvement, data analysis, performance management, and outcomes evaluation. Below is a professionally written job description suitable for posting or internal documentation.

The Director of Quality Improvement is responsible for leading BHcare's organization-wide quality improvement, performance management, data reporting, and program evaluation functions. This leadership role promotes a culture of continuous quality improvement and data-driven decision-making by overseeing performance measurement, process improvement initiatives, accreditation readiness, grant evaluation, and regulatory compliance activities.

The Director works collaboratively with executive leadership, program leaders, funders, and external stakeholders to improve service quality, operational effectiveness, client outcomes, and organizational performance through strategic use of data and evidence-based quality improvement practices.

• Lead organizational data collection, analysis, and reporting activities to support quality improvement, operational performance, strategic planning, and regulatory compliance.
• Design, develop, and maintain data collection methodologies, reporting tools, dashboards, scorecards, and performance metrics that provide accurate, timely, and actionable information.
• Analyze operational, clinical, financial, and programmatic data to identify trends, risks, opportunities, and areas for improvement.
• Develop, monitor, and evaluate key performance indicators (KPIs), quality measures, and outcome metrics across programs and services.
• Create reports, dashboards, presentations, and data visualizations that demonstrate program effectiveness, outcomes, organizational impact, and return on investment (ROI).
• Present analysis, findings, recommendations, and performance trends to executive leadership, committees, boards, funders, and external stakeholders.

• Lead organization-wide quality improvement initiatives focused on enhancing service quality, client outcomes, operational efficiency, and organizational effectiveness.
• Facilitate continuous quality improvement activities using established quality improvement methodologies and best practices.
• Collaborate with executive leadership and program management to identify performance gaps and implement data-informed improvement strategies.
• Partner with program and Electronic Health Record (EHR) teams to optimize workflows, strengthen data integrity, and improve reporting capabilities.
• Promote a culture of accountability, continuous learning, and data-driven decision-making throughout the organization.

• Serve as the organizational lead for grant evaluation, performance measurement, outcomes management, and reporting activities.
• Coordinate the implementation of grant evaluation plans and oversee data collection, validation, analysis, and reporting requirements.
• Monitor grant objectives, performance benchmarks, deliverables, milestones, and outcome targets in collaboration with Project Directors and program leadership.
• Prepare and submit required performance and evaluation reports to funding agencies and stakeholders.
• Support grant development, renewals, and sustainability efforts through evaluation design, outcomes analysis, and performance reporting.

• Ensure organizational data management, reporting processes, and quality improvement activities comply with applicable regulatory, funding, and accreditation requirements.
• Support readiness and compliance efforts related to The Joint Commission, DMHAS, DCF, SAMHSA, and other regulatory and accrediting bodies.
• Monitor changes in reporting requirements and industry standards, implementing processes to maintain compliance and best practices.
• Coordinate quality-related audits, reviews, and accreditation activities.

• Provide leadership, supervision, coaching, and professional development to Quality Specialists and other staff supporting quality improvement and evaluation initiatives.
• Establish performance expectations and accountability measures to ensure the accuracy, integrity, and effectiveness of quality and reporting functions.
• Develop and deliver training and technical assistance on quality improvement methodologies, data collection standards, performance measurement, reporting systems, and regulatory requirements.
• Foster collaboration, innovation, and continuous professional growth among team members.

• Collaborate with executive leadership, program teams, Project Directors, funders, community partners, and external stakeholders to support organizational goals and performance outcomes.
• Build strong…