Installation Program Manager - Americas

A Day in the Life

You will be responsible for coordinating the supply of the Hugo™ RAS System with the requisite field resources to ensure a successful integration of a new surgical robot into a hospital. These activities would include working with Field Technical Services to perform a pre-sale site survey, providing simulators for advanced training of surgeons, coordinating schedule for training of surgeons and staff, identifying the Startup Specialist who will support the hospital's robotic surgery program, identifying the availability date for a robot from the supply chain, and coordinating with Sales to make commitments to customers.

LOCATION:

Onsite at North Haven, CT, USA

CONTEXT

You will be a key member of Medtronic's Global Commercial Enablement team – RST (Robotic Surgical Technologies), working to support the commercialization of our Surgical Robotics Platform in the Americas region. The Americas Installation Planning Manager will be a key member of Commercial Enablement Program Management team in the Robotics Surgical Technologies Business Unit, working to drive successful installation of the Hugo surgical robot and Digital Surgery's touch surgery platform across sites in Americas.

Placement of a surgical robot in a hospital requires coordination of the supply chain with supporting field based resources to ensure successful integration into the hospital's service lines. This key member will also be an enabler to support installations at clinical trial sites, working closely with customer service, supply chain, field service and various other stakeholders specific to the clinical trials

Impact patient outcomes. Come for a job, stay for a career.

Medtronic strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.

The Robotic Surgical Technologies Business Unit set the standard for Robotically Assisted Surgery (RAS) by creating innovative surgical products and services that focus on surgical procedures of diseases and conditions.

MAIN PURPOSE OF JOB

You will be responsible for coordinating the supply of the Hugo™ RAS System with the requisite field resources to ensure a successful integration of a new surgical robot into a hospital. These activities would include working with Field Technical Services to perform a pre-sale site survey, providing simulators for advanced training of surgeons, coordinating schedule for training of surgeons and staff, identifying the Startup Specialist who will support the hospital's robotic surgery program, identifying the availability date for a robot from the supply chain, and coordinating with Sales to make commitments to customers.

Parallel in preparing for our commercial expansion in the Americas region you will be a Key contributor and leader in all activities around Order to Cash. (Project focused work). This is critical task while we onboard new countries in the region and while we are getting ready to launch the US market.

MAIN JOB DUTIES/RESPONSIBILITIES

• Participate in the Americas sales funnel review process and meet weekly with sales team to review pipeline
• Coordinate with Field Service to perform pre-sale site inspection and track resolution of any findings that would preclude a sale
• Review stocking of consumables and re-usable instruments for accounts in the region
• Determine any pre-sale simulator support requirements
• Obtain assignment of a Startup Specialist to the account
• Ensure the account places an order for consumables and re-usable instruments to support initial use of the system
• Arrange the details of the commissioning including tracking the shipment, notifying Sales, Field Service and the Startup Specialist
• Coordinate with stakeholders for scheduling and managing pre-delivery site inspection, followed-up with successful installation, working in close coordination with Medtronic and customer field team to complete commissioning of Hugo at the hospital
• Coordinate any special requests from the account relative to commissioning
• Maintain metrics and dashboards for process control and transparent communications
• Continuously improve process:
  Create/follow standard work, define/measure/improve core metrics, develop/utilize global tools, root cause and implement corrective actions for any misses
• Coordinate with clinical research and training (CRMS-PACE) to ensure in-person training is scheduled for surgeons and staff.
• Support import process for certain customers in specific countries within the region by managing clear and accurate documentation readiness
• Ensure deliverables for order entry for transacting Hugo's capital, consumables and spare parts order codes are tested and active in Medtronic business systems
• Coordinate with global and regional distribution centers for customer order fulfillment of consumables and re-usable instruments
• Lead install management of Hugo at clinical sites in US by coordinating with Medtronic site representative, distribution center, customer…