Returns Clerk

Job Description

Position Overview:

As the Returns Bay Clerk, you are responsible for, but not limited to, the accurate processing of returned assets or products while unloading/loading trailers in a safe manner. You utilize designated company computer systems, record required information that generates timely billing, and interact with truck drivers in a professional manner.

RESPONSIBILITIES:

• Utilize the AS400 program in AMOV to scan all assets and/or products off of trailers for the purpose of providing an account of the items
• Verify the accuracy of driver paperwork against what is actually unloaded from the trailer. Identify the required temperature zone of unloaded products as stated with the driver load diagram and load the item in a damage‑free manner.
• Working in a collaborative manner with other departments to communicate any discrepancies, aligning on effective conflict resolution practices
• Properly construct a pallet utilizing the interlocking case method, attaching selection labels to each in the correct position, and securing appropriately with plastic wrap while maintaining product quality at all times
• Accurately slot sellable returned product in the warehouse of origin using the BUDS function of the system and document that information appropriately on specified forms
• Process salvage product for key customers on designated forms and load it properly
• Ensure that all perishable refrigeration units are set at their appropriate temperature and monitor their proper function, immediately communicating any discrepancies
• Scan, load, and complete all cardboard bales correctly and complete all accompanying paperwork accurately and legibly; understand how to use the provided scales with cardboard weights
• Compact all plastic and cardboard safely and efficiently and load according to specified guidelines, being accurate and timely with the appropriate documentation
• Supply other departments with daily asset needs such as e‑jacks, load straps, ice‑cream bins, bulkheads; manage the proper charges of e‑jacks for daily use
• Maintain all established productivity standards for the position, perform value‑added work at all times, and proactively seek direction from one in charge during slow times
• Perform other duties as assigned by leadership
• Warehouse Grocery – approx. 50°F – 90°F
• Warehouse Perishable – approx. 26°F – 60°F
• Warehouse Freezer – approx. 0°F – –20°F

Schedule:

• Tuesday - Saturday
• 4:00 am - 12:30 pm
• Flexibility to work weekends and holidays as needed

Rate:

• $18.00/hour

Experience:

• Preferred:
  One (1) year distribution, warehouse or selection experience
• Preferred: MHE experience (Electric pallet jacks such as center riders or long forks; forklifts)

Skills:

• Physical abilities
  :
  May be required to lift up to 80-85lbs.; standing, bending, lifting, and twisting for up to 90% of your shift; frequently lifting product from various heights, including floor level to over your head; ability to stand or walk at least 10 hours daily; working in various temperature‑controlled environments; the ability to operate required material handling equipment – getting on and off equipment throughout shift
• Strong communication skills
  :
  Ability to communicate clearly and effectively with peers and leaders on a daily basis
• Organizational skills
  :
  Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
• Working in a team‑based environment
  :
  Working independently and as a team player to ensure our customers are receiving orders in a timely manner and with the highest quality
• Quality
  :
  Maintain integrity and high standards of product handling from all perspectives
• Safety culture
  :
  Maintain and drive safety policies to all associates; drive accountability of safe practices throughout the shift