Guest Engagement Associate (Watt Ave

• Base Pay $21.68 / Hour
• Employee Type FT Non-Exempt

Description

Position Overview :

Shelter Engagement Associates assist in maintaining a safe, professional environment, manage guest services like check-ins, property checks, conflict resolution, and shuttle transportation, and coordinate volunteer activities. Additional duties include light cleaning, meal setup and cleanup, and occasionally preparing or cooking food. This position works closely with shelter leadership and clients.

Work Environment and Work Schedule :

This position is in-person, onsite at the Watt Ave. Safe Stay Community Shelter . The following shift availability is open:

• Day Shift: 7:0 0am-3:30pm, 5 days each week.
• Swing Shift: 3:00pm-11:30pm, 5 days each week.
• Overnight Shift: 11:00pm-7:30am, 5 days each week

• Assist residents with check-in, check-out, and orientation procedures.
• Provide information and guidance on shelter rules and available resources.
• Offer basic conflict resolution and de-escalation support as needed.
• Serving of food and commercial kitchen duties as needed.

• Enforce shelter policies to ensure compliance and respect among residents.
• Respond to emergencies and report incidents promptly to supervisors.
• Monitor entrances and exits, ensuring only authorized individuals access the facility.

• Maintain accurate logs of incidents, resident interactions, and facility activities.
• Update attendance and inventory records as required.
• F ollow all data-related protocols and organizational procedures.

• Support light cleaning and maintenance tasks to keep common areas organized.
• Coordinate with staff for meal distribution and supply management.

• Consistently meet all assigned productivity and outcome goals.
• C omply with all contracts, funder requirements, and City Net procedures and policies.
• Represent City Net in a professional manner
• Meet or exceed all goals and requirements established by the assigned supervisor and Programs Director for this position.

• Excellent professional boundaries
• Respectful and effective verbal and written communication skills
• Strong interpersonal, planning, and organization skills
• Valid Food Handlers Card for the applicable County within first week of employment
• Food service and commercial kitchen duties preferred
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• High levels of responsibility, dependability, and positive attitude
• Strong interpersonal, planning, and organization skills
• Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
• Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• Ability to perform crisis intervention and conflict de-escalation as needed
• Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Physical and Mental Demands In the course of performing this job, the employee …

• Constantly communicates with staff, clients, community partners, and community members
• Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
• Frequently ascends/descends stairs to access clients
• Frequently positions self to communicate effectively with clients sitting or lying down
• Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
• Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles…