Watt Outreach Navigator​/Case Manager

Working as part of a team, the Watt Outreach Navigator serves as a bridge between First Step Communities, persons experiencing or at risk of homelessness, the Watt Weather Response, surrounding businesses, community partners, and homeless service providers throughout Sacramento County. This position combines community outreach with short-term case management and client navigation. The Navigator builds relationships through street outreach, engagement in and around homeless encampments, referrals, and other community-based interactions;

assesses client needs; and assists with connections to shelter, housing, long-term case management, behavioral health, substance use, and other supportive services. The Navigator also serves as a liaison to surrounding businesses, responds to homelessness-related concerns, provides information regarding available resources, and works toward constructive solutions. Using a Trauma-Informed, culturally responsive, and client-centered approach, the Navigator builds rapport and works collaboratively to guide clients toward positive outcomes.

Include the following. Specific duties may vary. Other duties may be assigned.

• Maintain continuity of care for individuals served through Watt Weather Response after the temporary shelter program is deactivated. Continue outreach, navigation, and short-term case management with assigned clients during periods when the Weather Response shelter is not active.
• Manage assigned clients and provide short-term case management and navigation services.
• Build rapport, provide support, and empower clients to participate in identifying goals and solutions.
• Conduct street outreach in encampments and other community-based settings.
• Conduct needs assessments and connect clients to shelter, housing, behavioral health, substance use, medical, benefits, and other supportive services.
• Respond to Sacramento 2-1-1 and other community or program referrals as assigned.
• Assist with Sacramento County shelter assessment and coordinated access programs and provide information on CORE and other appropriate resources.
• Manage multiple referrals, service connections, follow-up activities, and client progress simultaneously.
• Accurately document client contacts, services, referrals, resources, follow-up actions, and outcomes in HMIS and other required program records.
• Complete required chart audits, reports, and other program documentation.
• Work collaboratively with partner agencies, shelters, clinical staff, outreach teams, and other community organizations.
• Work in partner agencies, drop-in centers, shelters, community locations, and homeless encampments.
• Serve as a resource for clients, Navigators, shelter staff, clinical staff, and community partners.
• Serve as the primary liaison between Watt Weather Response and surrounding business owners.
• Address concerns involving unhoused individuals near businesses and communicate available shelter services, resources, outreach efforts, and potential solutions.
• Educate business owners and community members about programs and resources for persons experiencing homelessness.
• Foster positive relationships with the unhoused population and business community.
• Address business complaints or concerns constructively and professionally and provide appropriate follow-up.
• When appropriate, respectfully engage individuals congregating or loitering near businesses and encourage participation in available resources.
• Maintain clear and consistent professional boundaries while preserving positive client and…