Human Resources Assistant

Overview

The Human Resources Administrative Assistant provides front line operational support to the Employee Relations and Benefits teams within HR in a high volume, fast-paced environment. This role serves as the first point of contact for employees, management, and visitors, managing walk-in and phone inquiries while supporting leave of absence administration, accommodations requests, employee relations case management, documentation, scheduling, and communications.

This position requires exceptional attentional detail, strong communication skills, sound judgement, and the ability to manage competing priorities while maintaining strict confidentiality.

• Answer the main Human Resources line, serving as the primary point of contact for general employee and management inquiries, directing calls to the appropriate HR staff, and returning voicemails in a timely manner
• Create a welcoming, professional experience for a high-volume of walk-in visitors by providing general employee relations and benefits information and directing inquiries to the appropriate HR team member
• Manage leave of absence administration in eLOA system including documentation tracking, data entry, and employee communications
• Provide administrative support for the ARC process including gathering documentation, attending meetings, maintaining records, and employee communications
• Coordinate the monthly employee performance review process, including distribution, collection, and tracking of completed performance reviews
• Perform data entry and uploads documentation to Navex system to support employee relations case management
• Receive, sort, and distribute incoming mail, and coordinate the delivery and pick-up of packages and outgoing mail
• Provide general office support, including ordering office supplies, managing inventory levels, and coordinating purchases as needed
• Schedule meeting and appointments; manages conference room schedule

Required:

• High School Diploma or GED
• HR administrative assistant or employee relations experience and training on handling CHRI
• Experience using NAVEX administration system or a similar HR platform
• Available to work 100 percent of the time on site (no work from home ability)
• Ability to work a minimum of 07:00-16:30, Monday
  - Friday, with the ability to work extended hours

Preferred:

• Bachelor's degree in Human Resources, Business Administration, Business Management or a related field
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using, eSeverance, eLOA, and ECHRIS systems

• Must possess strong communication, organization and interpersonal skills
• Must be able to work independently and bring all issues to resolution
• Detail oriented
• Strong organizational, project management, presentation skills
• Ability to work in a team environment is essential

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