Customer Service Representative

Wichard Groupe North America is looking to add to its Customer Service team.

We are in North Kingstown RI and the position is office based.

We are seeking a highly organized and motivated individual to join our dynamic sales team. Wichard Groupe North America is leading importer of hardware for marine, industrial, aerospace and other industries.

Responsibilities

• First point of contact for inbound calls.
• Process sales orders from email, EDI, web customers and phone.
• Support customer facing teams with product support.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Provide accurate and complete information on product availability, ship date, and expected arrival dates of product from factories.
• Follow company guidelines and procedures for communications with minimal supervision.
• Recommend improvements to company processes for efficiency.

Expected Skills

• High School Diploma or equivalent, College Degree preferred.
• Extreme attention to detail with computer processing and accounting.
• Ability to multitask in a high paced environment and prioritize tasks as needed.
• Proficiency with Microsoft suit of products including Outlook, Excel, Teams and all basic computer functions.
• Experience with a high-level ERP system (Microsoft Dynamics 365) and 3rd party EDI programs a plus
• Bi/ multi-lingual desired (Spanish and/or French).
• Attention to detail and good problem-solving skills.
• Sailing or boating experience is beneficial but not required.