Relationship Banker-North Kingstown

Overview

Bank Newport offers new and exciting career opportunities and is committed to providing employees the resources and guidance to develop challenging and rewarding careers. We empower and invest in our employees.

The Relationship Banker provides sales solutions, service, and transactions for all consumer and business customers. Through financial conversations, Relationship Bankers identify customer needs, deepen relationships, and recommend appropriate sales and service solutions, supporting the Bank’s strategy and creating an exceptional customer experience from initial greeting to fulfillment.

• Provides a best‑in‑class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
• Proactively conducts financial conversations with customers to identify banking needs, using discovery techniques to match needs with Bank Newport solutions.
• Meets individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities; fully understands and participates in the Retail Incentive Plan.
• Markets a full range of consumer and small‑business banking services to existing customers and prospects.
• Opens consumer and small‑business accounts, originates and closes loans, performs account maintenance changes, answers customer questions and resolves account‑related problems.
• Fully adopts and utilizes the customer relationship management system and onboarding process to provide exceptional internal and external customer experiences.
• Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
• Demonstrates expert digital banking knowledge and proficiency; advises customers on all bank delivery channels and services such as ATM/PTM functionality, mobile banking, bill pay, Zelle, and other services.
• A dhere to all bank policies and procedures, audit, regulatory and security guidelines.
• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
• May be asked to fulfill certain supervisory responsibilities by the Branch Manager and/or Assistant Manager; responsibilities include opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals. Must have an overall performance rating of 3 or above and sound judgment; this designation provides an opportunity to develop into a Senior Relationship Banker.
• Processes and settles ATM work or vault cash as needed.
• Provides flexibility of coverage during branch hours of operation and at other branches as needed.
• Must attend and successfully complete trainings related to the position.
• Performs related and unrelated duties as may be needed.
• If selected, must meet and follow all requirements set forth in the SAFE Act, including successful completion of required background checks and acquisition of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

No supervisory responsibility.

Performs work within established guidelines and specific procedures, and refers problems to the immediate supervisor.

• 1‑2 year experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs‑based banking sales preferred.
• At least 6 months cash handling experience.
• Must be proficient with technology and digital banking services;
  Microsoft Office (Word and Excel) and familiarity with tablets and smartphones.
• Must have excellent customer service, communications, problem‑solving, and organizational skills.
• Must be able to handle multiple tasks simultaneously.
• Must be a team player.

• We celebrate individuality.
• We empower employees to be creative problem solvers.
• We invest and take the time to really get to know our customers.
• We commit to serving the financial needs of Rhode Islander’s.