Senior Relationship Banker

Overview

Offering new and exciting career opportunities, Bank Newport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.

So, if you’re looking for a great professional opportunity, know that Bank Newport will empower and invest in you.

At Bank Newport, retail banking is about more than transactions—it’s about relationships. We’re looking for passionate, people‑focused professionals who enjoy helping customers reach their goals while growing their own careers. If you thrive in a collaborative environment, value community connection, and take pride in delivering exceptional service, you’ll feel right at home here.

As a Senior Relationship Banker, you’ll be the friendly and trusted resource our customers rely on. You’ll build meaningful relationships, understand individual financial needs, and connect people with solutions that help them move forward—whether that’s opening accounts, exploring lending options, or simply answering questions with confidence and care.

The Senior Relationship Banker is a sales-solution, service, and transaction provider for all consumer and business customers. Senior Relationship Bankers are responsible for identifying customer needs and opportunities while deepening relationships by recommending appropriate sales and service solutions. The Senior Relationship Banker ensures an excellent customer experience by creating positive customer relationships while effectively communicating a clear understanding of Bank Newport’s products and services.

Senior Relationship Bankers should have the ability to identify opportunities for solution referrals to other partners/departments. Senior Relationship Bankers will engage in sales and solution activities which supports Bank strategy. The Senior Relationship Banker will exhibit leadership behaviors including but not limited to coaching Associate and Relationship Bankers and provide support to the Branch Sales Manager and Branch Operations Manager as needed.

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

• Demonstrates superior sales skills by identifying customer needs through discovery to provide solutions to meet customer needs and/or refer customers to business partners. Cross-sell bank products to new and existing customers, using the established sales standards and routines. Transitions customer service transactions to relationship building results through discovery process to meet established sales goals.
• Maintain full proficiency in cash handling transactions by performing transactions accurately and in a timely manner. Accurately process transactions within balancing guidelines.
• Markets a full range of consumer and small business banking services to existing customers and prospects.
• Meet or exceeds individual and branch sales goals by maximizing each customer interaction through proactive prospecting activities such as lobby leadership, outbound calling, branch marketing events and community activities. Fully understands and participates in PEAK Incentive Plan.
• Subject matter expert for consumer & small business accounts. Originates loan applications, processes and closes loans. Performs maintenance changes to existing accounts, answers customer questions and resolves account related problems.
• Provides exceptional internal & external customer service.
• Demonstrates ownership of any customer problem or request, following up to ensure effective resolution and customer satisfaction, including escalated and complex customer problems.
• Maintains proficiency and knowledge of various bank channels and services such as ATM functionality, e‑Banking products/services including mobile banking, bill pay and other services. Ensures customers are aware of and know how to use the various channels.
• Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
• Processes and settles ATM work or Vault cash as needed.
• Assists the Branch Operations Manager as needed and acts as a mentor and trainer for other Relationship Bankers within the office.
• Open…