HR User Experience; UX & Communications Intern

Position: HR User Experience (UX) & Communications Intern
Job Summary:

The HR User Experience (UX) & Communications Intern role at Ocean State Job Lot ("OSJL" and "Company") is a paid, full-time, temporary position designed to help students develop a broad knowledge of the Company and build the OSJL brand. Specifically, the role will spearhead a mission-critical project focused on HR Systems User Experience & Content Optimization. The primary goal is to configure, curate, and test internal platforms to improve information accessibility and process efficiency for associates.

Unlike a traditional HR role, this internship functions like a Product Design position within a People Operations Development department. This role will be the primary architect of our 'Digital HR Front Door,' transforming a generic landing page into a customized, branded experience for 5,000+ associates.

Key Responsibilities:

Project-Specific Duties (HR Systems & UX Optimization):

* Analyze company resources to determine information hierarchy, deciding which content warrants "Prime Real Estate" versus menu placement to effectively guide user attention.

* Apply "If/Then" logic to system settings, ensuring permissions and content visibility are correctly configured based on user roles (e.g., Store Leader vs. Associate).

* Evaluate the "User Journey" to reorganize pages and workflows, ensuring frequent tasks require the fewest clicks possible.

* Apply OSJL Style Guide standards (logos, hex codes) to digital platforms to ensure a professional, consistent brand appearance.

* Act as a beta tester to validate all system functionality, links, and buttons before public launch.

General Internship Duties:

* Prepare and deliver a final presentation to OSJL executive leadership and ownership at the conclusion of the program, summarizing key projects, insights, and achievements.

* Participate in weekly educational programming and development workshops designed to enhance professional skills and industry knowledge.

* Attend in-person and virtual events to build relationships across the Company.

* Shadow associates to gain an understanding of department roles and assist with projects in furtherance of department objectives.

* Acquire an understanding of the business environment, conduct, compliance, and ethics of a retail organization.

Qualifications:

* Enrollment in an Associate's or Bachelor's degree program is required, with strong academic credentials.

* Experience with Web Content Management (e.g., Squarespace, Wix) and software configuration (e.g., permissions, Zapier, Airtable), with the ability to apply basic design principles (branding, image sizing) to digital platforms.

* High attention to detail with the ability to audit content for accuracy and act as a beta tester to validate links and functionality.

* Proficiency in Microsoft Suite and Google platforms, with the ability to maintain focus on independent research and development projects.

* Ability to work a full-time schedule. Must have reliable transportation to attend program educational experiences at different Company locations.

Work Environment:

* This role follows a hybrid model with a mandatory minimum of 3 days in the office per week. Hybrid work options are not guaranteed and are subject to change at any time based upon Company policy, associate performance, and business needs.

* Work is primarily performed in a climate-controlled office environment, sitting at a desk or computer workstation for extended periods.

* Within Company locations, the intern may be assigned a Company computer. When working remotely, the intern is responsible for setting up a professional workspace and must be available during working hours.

* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.