IT Systems Administrator

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long‑term vision.

At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

The Information Technology (“IT”) Systems Administrator at Ocean State Job Lot ("OSJL" and "Company") is responsible for the administration and maintenance of systems infrastructure across the Company’s retail stores, corporate offices, distribution centers, and field environments. A critical part of the IT service delivery operation, this role works with internal stakeholders on system infrastructure provisions and configuration projects, and collaborates with other IT teams to deliver the systems infrastructure that supports business application delivery and data analytics platforms.

• Provision and maintain the server and storage infrastructure, including on-premise and cloud environments.
• Leverage directory and endpoint management utilities to support centralized user identity and access accounts and devices.
• Ensure server and client operating systems are updated with security and supportability patches.
• Resolve escalated systems infrastructure technology incidents.
• Fulfill configuration requests related to complex or high-risk systems infrastructure.
• Ensure all infrastructure compute services and data storage environments are protected with appropriate backup, Disaster Recovery (DR) and High Availability (HA) services.
• Utilize knowledge and expertise of complex systems technology to support IT Systems and Networking teams.
• Cultivate and disseminate knowledge of systems management; seek out opportunities to leverage system infrastructure best practices.
• Proactively maintain critical data center hardware components, including HVAC and major infrastructure hardware platforms.
• Configure system health monitoring tools and respond to alerts when appropriate.
• Utilize vendor partner services as necessary for specialized incident or configuration delivery.
• Provide user-facing infrastructure software platforms, such as directory and identity systems, print services, communication and collaboration tools, and file storage systems, with technical support.
• Develop and manage procedures for IT Systems Infrastructure components for use by IT Systems teams and IT Service Desk associates.
• Maintain accurate and detailed records in the Information Technology Service Management (ITSM) system for incident, request, and maintenance transactions.
• Monitor service delivery dashboards on a daily basis to ensure compliance with SLAs and SOPs that affect the service experience for end users.

• 3 or more years of experience working on systems infrastructure in a mid-size or large IT organization is required.
• Experience with building and managing server resources in cloud environments (GCP/AWS) is required.
• Experience with centralized enterprise storage in both on-premise and cloud environments is required.
• Experience with physical server and virtualization hardware platforms is required.
• Proficiency in Windows Server OS and core Windows domain services (AD, DNS, DHCP, GPO) is required.
• Mastery of IT systems fundamentals and experience applying them in varied troubleshooting scenarios is required.
• Experience working in on-premise data center environments is preferred.
• Experience with backup and recovery technologies in server and storage environments is required.
• Knowledge of TCP/IP, DNS, DHCP, VLANS, ACLs and other networking protocols used in enterprise environments is required.
• Knowledge of Information Technology Infrastructure Library (“ITIL”) service delivery standards is preferred.
• Experience provisioning end user devices with enterprise…