Director of Operations

At Johnson Brothers, we’re a leading wine, spirits, and beer distributor with a proud tradition of service, innovation, and teamwork. The Director of Operations is responsible for the overall leadership, performance, and strategic direction of branch operations, including warehouse operations, delivery operations, customer service administration, inventory management, safety, compliance, and facility operations. Through the leadership and development of operational managers, this position ensures operational excellence, financial performance, regulatory compliance, and exceptional customer service.

The Director of Operations partners closely with the General Manager and corporate leadership to support business growth, develop operational strategies, allocate resources effectively, and ensure the branch has the capacity, infrastructure, and talent necessary to meet current and future business demands. This position is accountable for achieving operational objectives while fostering a culture of safety, accountability, continuous improvement, and employee development.

Operational Leadership Provide leadership and oversight for warehouse, delivery, customer service, inventory, and facility operations through direct management of operational leaders. Establish operational goals, performance expectations, and accountability measures aligned with company objectives. Monitor operational performance and drive continuous improvement initiatives that enhance efficiency, service levels, productivity, and overall operational effectiveness. Identify operational risks, resource constraints, and improvement opportunities and implement appropriate action plans.

Ensure operational processes and resources remain scalable to support current and future business needs.

Recruit, develop, coach, and retain high-performing operational leaders and employees. Establish clear performance expectations and hold managers accountable for results, employee development, safety, and service standards. Conduct performance evaluations, succession planning, employee development discussions, and corrective action processes as needed. Foster a culture of accountability, communication, teamwork, and continuous improvement. Support organizational change initiatives and promote employee engagement and professional growth.

Manage operational expenses, labor costs, and departmental spending in accordance with approved budgets and financial objectives. Analyze financial and operational data to identify trends, opportunities, and areas requiring corrective action. Participate in budgeting, forecasting, and strategic planning initiatives. Monitor workforce productivity, staffing effectiveness, and resource allocation to ensure efficient operations. Identify opportunities to improve profitability through operational efficiencies and cost management.

Evaluate labor, facility, equipment, and operational capacity requirements to support current and future business demands. Develop operational plans that align staffing, infrastructure, and resources with business growth objectives. Assess operational impacts of new suppliers, products, customers, and market expansion initiatives. Partner with Sales, Purchasing, and Corporate leadership to ensure operational readiness for growth opportunities. Lead planning efforts related to warehouse capacity, facility utilization, and long-term operational scalability.

Maintain accountability for inventory accuracy, inventory control processes, and operational performance metrics. Partner with operational leaders to ensure inventory, delivery, and customer service objectives are consistently achieved. Monitor key performance indicators and implement corrective actions when necessary. Support initiatives that improve service execution, operational efficiency, and customer satisfaction.

Serve as the senior operational leader responsible for facility safety and regulatory compliance. Chair the local safety committee and promote a culture…