Learning Coordinator

Overview

Quince was founded in 2018 to offer high quality essentials at low prices, produced fairly and sustainably. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince also integrates AI, analytics and automation to disrupt retail. Our team values are customer first, high quality, essential design, always a better deal, and social & environmental responsibility.

Quince partners with world-class manufacturers across the globe and serves millions of customers. We are a rapidly scaling company committed to quality, simplicity, and radical price transparency.

We are seeking an organized, proactive Learning Coordinator to support the growth and performance of the Learning & Development team. You will ensure training effectiveness, audit compliance, and cross-training initiatives across PM shifts. You will lead onboarding sessions, oversee trainer performance, and drive accountability across learning programs to ensure consistent quality and engagement. This role requires strong communication, analytical thinking, and a solutions-first mindset.

You will serve as the primary point of contact for evening training operations, partnering with supervisors and leadership to track progress, identify risks, and continuously improve our training ecosystem.

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
• Ensure consistency in training standards, delivery, and expectations across PM trainers.
• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
• Track and report on new hire training progress, productivity ramp-up, and early retention.
• Partner with supervisors and managers to identify risks or additional support needs for new hires.
• Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
• Track and manage cross-training completions and progress across departments.
• Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
• Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.
• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
• Lead trainer meetings to communicate updates, process changes, and performance expectations.
• Support scheduling, coordination, and execution of training and learning initiatives.
• Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
• Support change management initiatives by reinforcing updated SOPs and training content.
• Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

• Bachelors degree
• 2–3 years of training, facilitation, or learning & development experience (warehouse or operations environment preferred).
• Demonstrated leadership or supervisory experience (formal or informal).
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
• Communication:
  Clear, professional verbal and written skills for engaging associates, trainers, and leadership.
• Feedback Delivery:
  Ability to provide constructive coaching that improves trainer and learner performance.
• Conflict Management:
  Skilled in addressing trainer/learner issues while maintaining professionalism.
• Analytical Thinking:
  Able to track, interpret, and act on training data to drive improvements.
• Accountability:
  Consistently holds self and others to performance standards.
• Strong organizational and time management abilities.
• Proactive problem-solver with a solutions-first mindset.
• Demonstrated ability to step into higher-level responsibilities during manager absences.
• Interest in career progression toward Learning Manager role.

• Lifting up to 25 pounds with or without reasonable accommodation
• Standing and walking throughout the entirety of your shift with or without reasonable accommodation
• Bending, twisting, or kneeling may be required…