Customer Service Representative - Automotive

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $27.00/hr

Location: North Las Vegas, NV 89030

Schedule: Monday to Friday, 7:00 AM to 5:00 PM with mandatory overtime.

Contract Duration: 09+ Months Contract Possibility of Extension or Conversion

We are seeking a dedicated Customer Service Representative to join our Client team at the North Las Vegas branch. This role serves as the first point of contact for customers, promoting excellent customer service and assisting in driving business growth. The ideal candidate will be responsible for managing customer interactions, creating work orders, providing status updates, and helping customers with their service needs.

Responsibilities:

• Serve as the first point of contact with customers, either by phone or in-person at the branch, fostering positive relationships with key customers.
• Assess customer needs and gather relevant information to provide efficient service.
• Create basic work orders in the appropriate systems and ensure customer requests are addressed promptly.
• Provide status updates to customers as required, maintaining clear and open communication throughout the service process.

Qualifications and Competencies:

• Communication: Ability to develop and deliver multi-mode communication that meets the needs of different customer audiences.
• Conflict Management: Resolve customer issues with minimal disruption and maintain a calm, professional demeanor.
• Customer Focus: Build strong, trusting relationships with customers and deliver customer-centric solutions.
• Leadership: Guide and direct the team, remove obstacles, and ensure work is completed efficiently.
• Financial Acumen: Use financial data to make informed business decisions and support customer needs.
• Trustworthiness: Build trust with customers and colleagues through integrity, authenticity, and transparency.
• Diagnostic Skills: Troubleshoot customer complaints, using service tools, procedures, and diagnostic systems to resolve issues.
• Warranty Process: Understand and analyze customer issues to determine eligibility for warranty claims and file them accurately.
• Technical Escalation: Identify complex issues, escalate when needed, and ensure issues are resolved in a timely manner.
• Service Documentation: Maintain detailed records of customer, equipment, and technical information in service management systems.
• Electronic Service Tool Application: Utilize and interpret electronic tools and systems to diagnose and resolve service issues.

Education, Licenses, Certifications:

• High school diploma or equivalent required.
• This position may require licensing to comply with export controls or sanctions regulations.

Experience:

• Requires significant relevant work experience or specialized skills acquired through education, training, or on-the-job experience.
• Previous experience in customer service and dealership or service advisor roles is highly preferred.

Top 3 Skills Sought:

• Organization
• Communication

Seniority level: Associate

Employment type: Contract

Job function: Customer Service

Industries: Automation Machinery Manufacturing, Engines and Power Transmission Equipment Manufacturing, and Motor Vehicle Manufacturing