Aftermarket Support Engineer II

Company Overview

Nikkiso Clean Energy & Industrial Gases
is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryo, Inc.is a subsidiary of Nikkiso Clean Energy & Industrial Gases and is one of the world’s foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety. As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available.

We are located in North Las Vegas, Nevada, and we offer a full range of submerged pumps for LNG, LPG, LEG, LN2, liquid propylene and many other liquefied gases. With design, production, and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide.

The AMS Engineer II provides technical expertise and engineering support for cryogenic pumps throughout their lifecycle. This role serves as a key technical resource for customers and internal teams, including Sales, Project Management, Commissioning, Project Engineering, Design Engineering, Quality, and Manufacturing. Responsibilities include supporting spare parts inquiries, Management of Change (MOC) activities, troubleshooting, warranty investigations, design reviews, field support, and root cause analysis, with a strong emphasis on newly manufactured equipment, installed systems, and aftermarket services.

• Create, modify, and maintain 3D CAD models, engineering drawings, and related documentation.

• Create and revise Bills of Materials (BOMs) within CAD and ERP/MRP systems.

• Perform engineering calculations related to pump performance, including flow, speed, and head analyses.

• Review operational data and performance curves to determine whether equipment is operating within design specifications.

• Develop project-specific engineering documentation, including Project Test Procedures,Engineering Reports,and technical evaluations.

• Support the Aftermarket Sales and Project Management teams with spare parts requests, technical inquiries, and Management of Change (MOC) requirements.

• Provide technical guidance to field service and commissioning personnel during equipment installation, startup, maintenance, repair, and troubleshooting activities.

• Assist with field investigations, equipment inspections, and assembly/disassembly activities as required.

• Evaluate equipment and component condition to determine repair, replacement,redesign and disposition recommendations.

• Coordination efforts between customers, suppliers, and internal departments to ensure technical requirements are understood and achieved.

• Execute Management of Change (MOC) activities for upgrades and modifications to existing equipment and projects.

• Participate in customer meetings and technical discussions to communicate findings, recommendations, and resolutions to engineering issues.

• Review warranty claims andrecommendappropriate corrective actions based on technical findings and contractual requirements.

• Conduct Root Cause Analyses (RCA) utilizing structured problem-solving methodologies such as Cause-and-Effect Analysis, "What-If" Logic Trees, Failure Mode and Effects Analysis (FMEA), and other industry-standard techniques.

• Investigate and resolve Non-Conformance Reports (NCRs) related to supplier quality, manufacturing, design, field performance, and engineering calculations.

• Identify and implement workflow, engineering, and process improvements to enhance product reliability, service efficiency, and customer satisfaction.

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