Vibee - Ticketing Coordinator

Job Summary:

WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE? Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE Vibee is seeking a motivated, organized and detail-oriented individual who thrives in a dynamic environment, and who is eager to learn and take on increasing responsibility over time as the Ticketing Coordinator. This role is crucial in supporting our Ticketing team to ensure accuracy and efficiency of events across all aspects of ticket operations. This position will provide hands‑on experience across ticketing, guest experience, and large-scale event operations.

The ideal candidate will be able to multi‑task across several projects and be responsible for ticketing administration, data entry and ensuring accuracy of event information. This position reports to the Senior Ticketing Manager. This is a hybrid position.

• Ticket Operations and Event Coordination
• Work within multiple ticket platforms for seat management, allocation, and reporting
• Collaborate with Ticketing Managers and the Senior Director of Ticketing to understand seating requirements and ensure event needs are met from time of order placement through event day execution
• Work in tandem with Ticketing Managers to build event and package components within Vibee’s platform
• Maintain and track Ticketing Coordinator daily task checklists to ensure all responsibilities are completed on time. This includes monitoring websites and the Vibee ticketing system for accurate pricing, inventory, package details and event information
• Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
• Strategically troubleshoot issues related to ticket exchanges, relocations, order fulfillment and database management
• Assist managers with multiple events simultaneously
• Handle high‑stress, time‑sensitive tasks while maintaining attention to detail
• Distribute daily ticket sales reports to key stakeholders for each show
• Assist with other duties as assigned by management
• Duties may include tasks such as event builds, map creation, data collection, internal ticket order fulfillment and providing reporting to the appropriate teams. This list is not all inclusive and additional event management tasks to be assigned as needed
• Customer Service
• Collaborate with the Fan Experience team to address and resolve all ticketing related issues in a timely manner
• Monitor and assist with Airtable and other internal systems to ensure proper package fulfillment. Escalate issues to appropriate Ticketing Managers as needed
• Work within multiple systems ensuring information is accurate across platforms
• Administrative Duties
• Assist Ticketing Managers with reporting and database maintenance as needed
• Maintain accurate and organized records of all seating assignments and ticket allocation changes
• Monitor internal communication channels to ensure timely responses and task completion
• Participate in team meetings, providing clear updates on assigned tasks

• Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
• Proven experience in a similar role, preferably within Ticket Operations, entertainment or the hospitality industry
• Familiarity in Google Suite, Microsoft Office, Airtable, and Asana
• Strong organizational, multitasking and time management skills
• Ability to work independently and manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Strong work ethic with a high level of responsibility in an ever‑changing environment
• Ability to handle sensitive…