IT Support Specialist II

Company Overview Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryo, Inc., is one of the world's foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety. As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available. We are located in North Las Vegas, Nevada and we offer a full range of submerged pumps for LNG, LPG, LEG, LN2, liquid propylene and many other liquefied gases.

With design, production and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide. Job Overview Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers;

familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users. Responsibilities
* Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
* Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
* Respond to assigned IT Tickets in a timely manner
* Diagnose computer, network and communications problems
* Perform software reloads and upgrades for computer systems and communications equipment
* Implement computer / user controls to secure and promote the proper functionality of user community networked computers
* Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
* Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
* Responsible for monitoring and maintaining computer operations area
* Administer, deploy and support VOIP telephony equipment
* Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
* Communicate clearly and concisely, both orally and in writing (English & National Language)
* Organize, prioritize, and coordinate daily workload activities
* Any other duties as assigned by management Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely utilizes standard office equipment such as laptop computers, photocopiers, and smartphones. Prolonged periods sitting at a desk and working on a computer. Employees are required to wear company provided PPE as/when needed.

PPE's may include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus.

This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,…