Health IT Support Specialist

Description

About Hope Christian Health Center:
Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.

JOB SUMMARY:

The responsibilities of the Health IT Support Specialist include troubleshooting hardware and software issues for staff members, collaborating with IT partners on IT needs, and contributing to system and reporting improvements to enable HCHC to deliver high-quality care to patients. This position will work closely with staff and leadership teams to ensure that our software system and technologies meet the demands and enhance clinical productivity and patient experience needs.

This position plays a key role in researching and resolving workflow and software problems as part of daily operational support. Effective communication, analyzation, and problem-solving is required for this position to be successful.

• Functions as a liaison between IT partner and HCHC staff and escalates risks and issues as appropriate to the IT partner.
• Manages IT ticketing system to provide end user support, setup, and removal.
• Provides on-site support to staff for software and programming needs.
• Coordinates with Ops & Maintenance staff with configuring new hardware and troubleshooting existing hardware including scanners, printers, fax machines, modems, routers, phones, etc.
• Utilizes Cox phone system to assign and remove users within the phone tree.
• Participates in troubleshooting tasks involving eClinical
  
  Works, Health Information Exchanges (HIE), immunization registries, and others.
• Provides technical support for HEDIS and UDS reporting, Care Gap Analysis, Population Health management, Chronic Care management, and others when implemented.
• Performs testing for new implementations and upgrades being performed and as directed by supervisor.

• Builds and manages relationships with our leadership teams to understand and improve clinical workflows.
• Works with business and operations leadership to coordinate and execute communications around technology and workflow changes.
• Assists in identification of opportunities for process and quality improvement both internally to eClinical
  
  Works, and in patient flow or clinic operations.
• Contributes to the development of employee training content that relates to HIT/IT.

• Promotes and demonstrates Hope values of:
  Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
• Always maintains a courteous and professional demeanor.
• Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
• Performs all other duties as assigned
• Uphold Complies with HIPAA and protects patient information.
• The Health IT Support Specialist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
• The Health IT Support Specialist is also expected to actively participate in, and support quality improvement activities and the clinical practice team efforts emphasize the importance of the individual patient and putting the patient’s needs first.

• Bachelor’s degree or equivalent combination of certifications, education, and experience.
  
  -required
• Experience using eClinical
  
  Works or other similar EHR super-user certification or training
  -preferred
• Experience using Office Hub, Azara, and Microsoft Office
  -preferred
• Healthcare system reporting experience
  -preferred

• Intermediate computer skills including minor software and hardware troubleshooting
• Ability to learn…