Homeless Services Coordinator

Location:The Salvation Army – Owens Campus

Status:FT/ Non-Exempt

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS

• Bachelor’s Degree in Social Work, Sociology, Psychology or a related field.
• A combination of 4-years’ experience in Social Services, Welfare Administration or non-profit Administration including staff management, or other related fields, may be substituted for the degree.
• Multi-tasking, self-starter, with demonstrated initiative and drive requiring little or no supervision
• Minimum 3 years of security experience and supervision of subordinate staff members.
• Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint, HMIS, Adobe Acrobat, Publisher, e-mail, and the internet.
• Excellent detail, organization and file management skills.
• Ability to lead a team of employees and work in a team setting with other professionals.
• Ability to work with people of diverse backgrounds and circumstances.
• Knowledge of implementing work place safety training programs for staff and clients
• Must have excellent interpersonal, telephone, and communication skills, both oral and written
• Prior training and experience in crowd management and/or conflict mediation resolution.
• Must be articulate, even-tempered and have keen observation skills.
• Must be physically fit to walk a 5-acre campus on a 12% grade.
• An understanding, respect, and acceptance of the philosophy and mission of The Salvation Army
• Demonstrated ability to work in partnership with other community and granting agencies.
• Must possess a valid Nevada Driver’s license and pass a motor vehicle record check.
• Must be able to pass a criminal background check

RESPONSIBILITIES

Program Services:

• Supervise and oversee the Day Shelter, Night Shelter, Men & Women’s Hostel, Desk & Security Personnel to ensure guest program compliance and continuity of services.
• Oversee the implementation of programs and ensure coordination with community partners is continually updated.
• Monitor specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and accurate flow of information.
• Facilitate the procurement of new Insurance clients and manage up to 100 insurance beds.
• Represent The Salvation Army at local meetings and consortiums.
• Supervise the production of reports, statistics, and monthly allocations to all programs to insure compliance with contractual obligations including HMIS and monthly TSA Advisory board reports
• Partner with other Agencies and Organizations to provide services and continuum of client/ guest care.
• Responsible for the supervision, training and evaluation of all subordinate employees
• Facilitate staff meetings for all subordinate employees: assist employees in resolving operational problems and respond to questions: ensure all employees maintain awareness and compliance of program policies and procedures.
• Create and maintain employee work assignments and work schedules
• Implement and enforce all policies as established by The Salvation Army
• Develop and maintain files related to programs, properties, and general matters, according to TSA guidelines. Maintain accurate and current client case files on computer using The Salvation Army Social Services software and HMIS.

Security:

• Supervise and oversee security functions ensuring a safe and drug free environment for all residents, clients/guests, and personnel
• Patrol property, including Owens Avenue ramps, parking areas and driveways to ensure transient homeless and client guests are not in restricted areas or sites prohibited by program policies and to prevent co-mingling of residential and client guest populations.
• Develop and maintain positive relations with homeless clients/guests, residential clients, staff and local authorities
• Maintain a written journal (log); documenting routine inspections and times, activities, property conditions and…