General Manager

Job Overview

A General Manager (GM) is to provide strong leadership and management direction on behalf of the Board of Directors and, while the GM is an Associate of the Management Company, the GM will also report to the Association's Board of Directors. Key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community.

The General Manager position has oversight of all aspects related to the business and operations of the community. This would include but is not limited to client relationships with the boards of directors, committees, and residents; client relationships with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and local utility companies.

The purpose of this role is to create a single point of contact in the community, enhance communication, and create effective oversight of staff and operations. The General Manager has the sole duty of the day‑to‑day operations, legal compliance, and overall oversight of the Association and staff.

$70,000-$78,000 annually. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Provide leadership and direction in the development of short‑term and long‑range plans. Develop recommendations for goals and action plans to achieve Board objectives.
• Oversight of the annual budget process.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private, and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub‑committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis and as needed.
• Continual process of seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position of the Association and report current standing to the Board of Directors, monthly.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within the agreed‑upon timeframe.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan, if applicable. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre‑determine outsourcing to accomplish tasks/programs.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• Plan, coordinate, and lead annual goal‑setting sessions with the Board of Directors and other key participants of the community.
• As appropriate, confer with other departments, divisions, and outside agencies, including community groups and organizations. Identify, develop, and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Cause a high amount of on‑site visibility throughout the common areas and facilities.
• Understanding of all agreements for corporate implementation.
• Review corporation policies on…