Customer Service Coordinator

Job Description
:

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow‑up and maintenance file management.

• Shop
  
  Location:
  
  Las Vegas, NV
• Work Schedule:
  
  Monday - Friday, 2:00pm to 10:30pm
• Hourly Pay: $24 (minimum & maximum pay range $24)

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

• Customer Service:
  Improve the quality and consistency of customer communications, perform customer relationship activities to include customer interface, issue resolution and customer satisfaction, execute customer communication protocol pertaining to PM scheduling and follow‑up, breakdowns and vehicle status updates, and drive improvement of Customer Satisfaction (CSI) scores.
• Work Flow Management:
  Enhance branch productivity through effective work scheduling and planning, create repair order tasks and update work planning sheet, review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow‑up, coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements, coordinate outside repair with vendors and customers, and provide a resource that allows the management team time to effectively manage shop operations.
• Parts Management:
  Contribute to cost containment through effective inventory planning and warranty, execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick‑up and delivery, make recommendations on min‑max levels, manage parts obsolescence, ship warranty and return parts, and organize and ensure cleanliness in the parts room.
• Administrative:
  Effectively handle all incoming shop calls and handle clerical duties within the shop operations which include vehicle maintenance files, process all account payable, and create repair orders for technicians.

• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Perform other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.

• H.S. Diploma/GED.
• 1 year or more in customer service or comparable experience with issue resolution.
• Strong computer skills including spreadsheets and word processing software (advanced).

Ryder will only communicate with an applicant directly from a email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.