Retail Security Supervisor - Craig

Retail Security Supervisor - Craig

Location: 1306 W Craig Rd, Ste A, North Las Vegas, NV 89032, United States

Base Pay: $18.00 / Hour

Job Category: Supervisor

Employee Type: Full Time

Retail Security Supervisor supports retail operations by providing dual-function roles in reception and security within the licensed retail facility. This position maintains a safe and secure environment for employees, customers, patients, and visitors; assesses and de-escalates situations; responds to workplace injuries and security incidents; and supports regulatory compliance within retail operations.

• Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
• Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.
• Issue, document, and manage visitor badges and ensure visitors are properly escorted while on facility premises.
• Enforce facility access rules, including denying entry or requesting individuals leave the premises when required by policy.
• Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respond to alarms, disturbances, injuries, accidents, security incidents, and emergency situations.
• Lead initial response to workplace injuries, including providing First Aid and AED support and assisting with incident documentation and follow-up reporting.
• Initiate, document, and maintain accurate incident reports, witness statements, and security records related to safety, security, or compliance events.
• Coordinate with emergency services or law enforcement when escalation is required.
• Protect company assets from theft, diversion, assault, fire, and other safety or security risks.
• Communicate security concerns, incidents, and ongoing issues during shift transitions to ensure continuity of coverage.
• Maintain customer and patient confidentiality in accordance with applicable privacy and security requirements.
• Apply company security and safety protocols consistently in daily operations.
• Report customer, patient, or employee issues to supervisor staff and assist with investigation and resolution as appropriate.
• Maintain open, professional communication with management, security personnel, and retail staff.
• Support retail, security, and operations leadership to ensure safe and secure store operations.
• Perform other duties as assigned.

All security, reception, surveillance, incident response, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant-related airborne dust particles.

This is a customer- and patient-facing position and requires the ability to see, hear, and communicate effectively to interact with customers and patients, assess and deescalate situations, monitor security systems, respond to incidents, and perform essential job duties.

All essential job functions and requirements described in this job description must be performed with or without reasonable accommodation, in accordance with applicable law.

Physical activities may include grasping, walking, standing, sitting, bending, twisting, lifting, climbing, and repetitive motions. Must be able to lift, carry, and balance up to 40 pounds (up to 100 pounds with assistance).

• Conflict resolution and effective de-escalation of customer, patient, or employee situations
• Customer and patient service excellence demonstrated through professional interactions
• Incident response and emergency preparedness, including timely and appropriate escalation
• Regulatory and compliance awareness with consistent adherence to security protocols
• Professional communication and documentation accuracy, including complete and timely incident reports
• Team collaboration and operational reliability, including effective shift handoffs and coverage

• Maintains a professional appearance and complies with company uniform, grooming, and identification badge requirements at all times while on duty.
• Communicates clearly, professionally, and effectively—verbally and in writing—with coworkers, management, customers, patients, government agencies, and the public. Uses initiative and sound independent judgment appropriate to the role and level of responsibility.
• Perform effectively in a fast-paced, rapidly changing, and operationally demanding environment.
• Demonstrates proficiency with job-related technology, including surveillance systems, access-control software, and standard office applications.
• Interprets, understands, and complies with applicable federal, state, and local laws, regulations, standards, and organizational…