Retail Security Supervisor - Craig

• Location 1306 W Craig Rd,Ste A,North Las Vegas, NV, 89032,United States
• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Full Time

Department:
Retail

FLSAStatus:
Non-Exempt

Reports To:

General Manager

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

Dual Reporting Clarification :
This role operates under dual reporting relationships, receiving direction from Retail Operations leadership and Security/Risk Management leadership.

• Primary Operational Reporting : Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
• Organizational Retail Reporting Line : Assistant Manager >
  General Manager >
  Field Operations Manager >
  Regional Director of Retail >
  Vice President of Growth
• Security Program(Dotted
  - Line)
  Reporting: Reports to the Security Manager for all security-specific programs, policies, procedures, standards, training, and operational security needs.
• Organizational Security Reporting Line : Security Manager >
  Director of Risk Management

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
• Conductcustomerintakeproceduresbyverifyingagethroughscanningvalididentificationanddirectingcustomersthroughinitialpurchasingsteps.
• Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
• Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respondtoalarms,disturbances,injuries,accidents,security incidents,andemergencysituations.
• Leadinitialresponsetoworkplaceinjuries,including providing
  
  First
  
  AidandAEDsupportandassistingwithincidentdocumentationandfollow-up reporting.
• Initiate,document,andmaintainaccurateincidentreports,witness statements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
• Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
• Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
• Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
• Report customer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
• Maintain open,professionalcommunicationwithmanagement,security personnel,andretailstaff.
• Support retail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
• Perform other duties as assigned.

All security, reception, surveillance, incident response, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

• Conflict…