Service Manager

Service Manager

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

• Manages the repair and maintenance of company owned and customer equipment, including organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn maintenance requirements for new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance, or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness.
• Performs quality control checks.
• Updates and maintains organized equipment service records.
• Creates, updates, closes and bills work orders.
• Files warranty claims in a timely fashion.
• Commissions new equipment.
• Orders parts, returns parts, and maintains parts inventory.
• Disposes of solid and hazardous material waste (batteries, used oil, filters, antifreeze, wash sludge).
• Reporting, including:
  • Equipment due for service
  • Fleet status reporting
  • Equipment service record reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hours report
• Performs other duties assigned by the manager.

• Valid driver’s license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

This role requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Reasonable accommodations may be made to comply with applicable laws.

Base Pay Range: $64,790.00 - $76,938.60. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, dental and vision plans
• 401(k) match
• Volunteer time off
• Short-term and long-term disability
• Accident, life and travel insurance
• Flexible spending accounts
• Tuition reimbursement options
• Employee Assistance Program (EAP)
• Length of service awards
• Paid time off: 12‑25 vacation days depending on years of service, 5 sick days, 6 holidays, 2 half-day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day