Housing Navigator - Veteran Services

Description

STATUS: FT Non-Exempt

• Bachelor’s degree in Human Services, Public or Business Administration or related discipline. A minimum of 4 years of related employment experience may be substituted for degree requirements.
• Minimum of 3–5 years of experience working with homeless and/or at‑risk veterans and their families, preferably within a housing‑focused program.
• Demonstrated experience serving high-barrier populations, including individuals with prior evictions, limited credit history, criminal backgrounds, behavioral health challenges, or histories of chronic homelessness.
• Excellent verbal and written communication skills, with the ability to effectively engage diverse populations, including participants, staff, landlords, and community partners.
• Proven ability to assess high-risk participants and complex housing situations, and to develop and implement appropriate, solution-focused interventions.
• Ability to remain calm, professional, and solution-oriented in high-stress, fast-paced environments, including high-risk field settings.
• Willingness and ability to conduct outreach in high-risk areas, including encampments and unsheltered environments.
• Strong interpersonal, engagement, and conflict resolution skills.
• Excellent organizational, planning, and time management abilities, with strong attention to detail.
• Effective problem-solving skills with a results-driven approach.
• Working knowledge of housing systems, landlord engagement strategies, and housing placement processes preferred.
• Experience with SSVF, HUD, VA, or local housing authority programs preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with HMIS, CMIS, or similar data management systems preferred.
• Demonstrated ability to manage a high-acuity caseload, prioritize competing demands, and meet program deadlines.
• Ability to maintain strict confidentiality of sensitive client information.
• Must successfully pass a criminal background check.
• Valid Nevada driver’s license with a clean driving record required.
• Bilingual proficiency in Spanish and English is an asset.

• Provide advanced housing navigation services to Veterans and Veteran families, with a focus on rapid placement into permanent housing and long-term housing stability.
• Manage a high-acuity caseload of Veterans experiencing complex and multiple barriers to housing.
• Conduct regular, in-person meetings with Veterans to support engagement and progress toward housing goals.
• Complete comprehensive housing assessments, including evaluation of housing preferences, tenant-screening barriers, vulnerabilities, and strengths.
• Develop individualized housing navigation plans with clearly defined goals, timelines, and measurable outcomes.
• Assist Veterans in locating and securing housing, including unit searches, property viewings, documentation collection, and application completion.
• Identify and address barriers to housing placement, including denials, documentation challenges, and affordability concerns.
• Advocate on behalf of Veterans with landlords and property managers to secure housing opportunities, particularly for high-barrier participants.
• Lead landlord engagement and outreach efforts to expand available housing opportunities within the service area.
• Establish and maintain positive working relationships with landlords, property managers, and housing providers.
• Conduct outreach in high-risk areas, including encampments, shelters, and unsheltered environments, to identify and engage Veterans in need of services.
• Provide field-based services, including home visits, housing searches, landlord meetings, and outreach in unstable or high-risk environments.
• Coordinate with Housing and Urban Development (HUD) and VA Supportive Housing (HUD-VASH) Point(s) of Contact to ensure timely and accurate documentation.
• Collaborate with the Southern Nevada Regional Housing Authority and other housing systems to connect Veterans to appropriate permanent housing options.
• Coordinate housing inspections, lease-up processes, and move-in logistics in compliance with program requirements.
• Provide short-term housing stability case management following placement to support successful tenancy.
• Facilitate transitions to HUD-VASH or other long-term service providers for ongoing case management.
• Support Veterans in accessing non-clinical resources, including benefits, community services, and supportive programs that promote housing stability.
• Track and monitor participant progress toward housing placement outcomes and program goals.
• Re-engage Veterans who disengage or encounter barriers during the housing process.
• Complete all required case management documentation, including client files, eligibility verification, vouchers, financial assistance, and services provided.
• Maintain accurate and timely data entry in CMIS/HMIS systems and generate reports as required by grantors.
• Ensure compliance with SSVF, HUD, VA, and agency policies, procedures, and timelines.
• Develop and maintain…