Family Case Manager

About Us

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work life balance, and diversity. We know that our company culture ultimately affects client experience.

Every program is designed with our clients in mind; we are "client centric."

Everything we do is guided by our core values:
Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect as you'd want for your own family.

That commitment comes to life through the direct support we provide to individuals and families in our community. Our Community Market Case Managers help clients navigate challenges, connect with essential resources, and develop meaningful goals toward greater stability and self reliance. We're looking for someone who can build strong relationships with clients while bringing accuracy, organization, and accountability to every part of their work.

As a Community Market Case Manager, you'll provide comprehensive case management services to older adults who may need assistance navigating food access, benefits, housing, healthcare resources, financial stability, transportation, and other supportive services.

You’ll work directly with clients to assess their needs, develop individualized service plans, connect them with appropriate community resources, coordinate referrals, and provide ongoing support as they work toward greater stability, independence, and quality of life.

This is a highly client facing and data driven role. You’ll balance meaningful direct service with detailed case documentation, including maintaining accurate client records, tracking services and outcomes, and completing required documentation in HMIS and Salesforce within established timelines.

This is a great opportunity for an experienced Community Market Case Manager who enjoys working with older adults, understands the unique needs and barriers seniors may experience, and is equally comfortable building relationships with clients and managing the data and documentation behind their services.

The ideal person for this role is compassionate, patient, highly organized, detail oriented, comfortable working with data, and able to balance an active caseload with documentation, referrals, follow up, and changing client needs.

This is a full time position requiring approximately 40 hours per week, Monday through Friday, 8:00am to 4:30pm. Occasional evening, weekend, event based, or on call work may be required depending on operational needs.

• Conduct intake assessments to identify client needs, strengths, goals, and barriers to long term stability
• Develop individualized action plans with clients focused on housing, employment, health, financial stability, food access, and other essential needs
• Provide ongoing case management by monitoring client progress, reassessing needs, evaluating outcomes, and adjusting service plans as needed
• Conduct regular client assessments and follow up to ensure individuals and families are receiving appropriate support
• Connect clients with community resources, including housing programs, mental health services, employment opportunities, food assistance, financial assistance, and other supportive services
• Facilitate referrals and follow up to help clients successfully access available resources
• Provide crisis support, safety planning, and connections to appropriate emergency resources when necessary
• Support clients with financial literacy, budgeting, saving, debt management, and other skills that promote greater self reliance
• Assess client employment goals and collaborate with workforce partners to connect clients with job training and employment readiness resources
• Assist SNAP program participants with applications, required documentation, necessary data, and connections to nutrition education support
• Maintain the…