Road Supervisor

Road Supervisor

Transdev in Las Vegas, Nevada is hiring a Road Supervisor for Paratransit Operations. The Road Supervisor provides field-level supervision and operational support to help ensure safe, reliable, accessible, and customer-focused transportation service. This position monitors daily service delivery, supports drivers in the field, responds to operational and safety-related incidents, and works closely with Dispatch and Operations leadership to address service issues and maintain compliance with company policies and applicable regulations.

We are seeking customer service-oriented professionals who are committed to safety, operational excellence, and providing dependable transportation services to our passengers.

Position Subject to Collective Bargaining Agreement:

$24.50 - $31.50 (Union Collective Bargaining Agreement Payscale)

Starting pay $24.50 with progression to $31.50 over 6 years.

• Vacation:
  Up to 14 days per year

• Paid Sick Leave: 8 hours monthly for full-time employees / 5 hours monthly for part-time employees

• Medical, dental, and vision benefits after 90 calendar days of employment

• Life insurance

• Company holidays

• Additional benefits in accordance with company policy and the applicable Collective Bargaining Agreement

• Benefits may vary depending on location policy. The above represents standard corporate policy.

• Provide day-to-day field supervision and operational support to paratransit drivers to promote safe, reliable, timely, and customer-focused service.
• Transport passengers when operationally necessary, including during service disruptions, staffing shortages, special assignments, and major events such as Formula One and other designated community or citywide events.
• Conduct site assessments at passenger pickup and drop-off locations to evaluate safe and accessible pathways, vehicle access, loading conditions, and concerns involving wheelchairs or other mobility devices.
• Monitor daily service delivery and respond to operational issues, service disruptions, passenger concerns, vehicle-related issues, and emergencies in the field.
• Observe and evaluate drivers during revenue service to ensure compliance with company safety procedures, operating standards, traffic laws, ADA requirements, and applicable company policies.
• Conduct roadside observations and immediately address observed safety concerns or unsafe operating practices while documenting violations and initiating appropriate corrective action in accordance with company policy and applicable labor agreements.
• Respond to and conduct on-scene accident and incident investigations, including gathering information, documenting conditions, obtaining required statements, and coordinating with Safety, Dispatch, Operations, and other departments as appropriate.
• Support the Safety Manager and Operations leadership with applicable DOT and FTA compliance activities, including drug and alcohol testing procedures, documentation, and recordkeeping.
• Respond to situations involving potential reasonable suspicion and follow established company procedures, including observing and documenting behaviors or conditions and immediately coordinating with authorized Safety or Operations leadership.
• Perform other duties as assigned.

• High School Diploma or GED required.

• Supervisory experience working with hourly employees required; 2–3 years of transit supervisory experience preferred.

• Previous paratransit, public transportation, passenger transportation, or similar operations experience preferred.

• Strong customer service, communication, problem-solving, and conflict-resolution skills.

• Ability to make sound operational decisions in a fast-paced field environment.

• Basic computer…