Community Branch Manager

Summary

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, operational efficiencies, and developing branch employees, typically in a branch with deposits up to $100MM.

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to the appropriate department or division.
• Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.
• Manages and fosters growth in the top client relationships of the branch.
• Identifies referral opportunities to other lines of business (Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, Wealth Management).
• Builds client relationships through outbound and proactive measures.
• Opens and maintains various products including consumer and business checking and savings accounts, IRAs, CDs, consumer and small business credit cards.
• Demonstrates proficiency in processing new consumer and new small business loan requests.
• Keeps up to date on regulation changes, follows bank policies, compliance regulations, and completes all required training.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's policy.
• Ensures operational efficiency, compliance, and quality standards are met.
• Participates in volunteer activities and financial education.
• Ensures positive community relations and collaborates with other branches in the market.
• Performs other duties as assigned.

• Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manages selections, placement, performance, development, promotion, and termination of branch employees in collaboration with the Community Market Leader.
• Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, deposit account opening, and effective use of the dashboard to monitor performance.

• High School Diploma or GED required;
  Associate's Degree preferred.
• 4-6 years experience in the banking industry including supervisory or management experience.
• Consumer and Small Business lending origination experience preferred.
• Valid Driver’s License required.
• Registered Mortgage Loan Originator per SAFE Act required.
• Notary Certification preferred.

• Ability to manage branch level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision making.
• Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Ability to identify client needs and recommend appropriate financial solutions.

Typical work hours vary; required travel as needed.

Physical demands include using a computer keyboard and mouse, frequently handling, hearing, lifting up to 25 lbs occasionally, sitting, standing, talking, walking, moderate noise level.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act and state disability laws. All applicants must pass pre-employment screenings including a background check. First Interstate Banc System participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish.