Asset Recovery Specialist

Position Summary

POSITION SUMMARY:

Reviews and works all assigned accounts, ensuring all applicable collections and recovery efforts are completed. Makes determinations, via full analysis of accounts, on loss mitigation options, repossession, foreclosure, charge off and recovery placement. Completes all applicable and necessary efforts to reach member via phone, electronic and written correspondence with the goal of resolving delinquency, maximizing recoveries and mitigating losses for the credit union.

Responsible for determining asset values, cost effectiveness and lien position. Responsible for maintaining account information and communication with vendors.

GREENSTATE CULTURE:

At Green State, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $38.06 - 44.50/hr with a progressive benefits package.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting Green State's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Reviews daily delinquency, repossession, recovery, deceased and loss mitigation queues. Completes all necessary follow-ups on accounts via telephone, electronic, and written correspondence. Contacts co-makers, co-borrowers and guarantors.
• Makes collection contacts to legal and/or recovery accounts as well as accounts where member is deceased and performs and tasks or duties to aid in collection of past due, charged off or overdrawn accounts.
• Completes all required due diligence and contact attempts on deceased member accounts.
• Maintains accurate and punctual member records. Documents all communication, collections activity and escalation of accounts.
• Performs legal, factual, and records research, as well as extensive skip-tracing to locate members and assets.
• Makes determinations on Cease-and-Desist accounts.
• Completes loss mitigation reviews, including but not limited to gathering necessary documents and information from members to complete a full analysis. Orders property valuation and title search. Underwrites borrower’s income through review or applicable documentation. Completes all due diligence and follows up with members to get loan modifications agreements signed and closed.
• Works cooperatively with Collections Supervisor and SVP/Collections & Recoveries on loss mitigation reviews outside of delegated authority.
• Completes recommendation for charge off or foreclosure to Collections Supervisor including detailed analysis completed for the recommendation.
• Responsible for preparing required updated monthly reporting on loss mitigation, repossession, recovery and remarketing.
• Handles all matters regarding asset recovery including, but not limited to, determination of cost effectiveness within delegation of authority. Approval, assignment and monitoring of repossession in a timely manner. Recommendation and coordination of replevin action with our legal department. And recommendation for charge off once assets are recovered and remarketed or efforts have been exhausted.
• Makes decisions on and possesses the approval authority to negotiate settlements within delegated operational areas and manages post charge-off recovery.
• Prepares and submits required information for short sale, abandonment, and…