Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team‑based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.

This role serves as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for driving the team culture by delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of basic financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently.

Base salary: $42,500.00 to $50,000.00, exclusive of bonuses and benefits. Compensation expectations are encouraged in application.

• Ensures accurate completion of prospect / new client paperwork/set up
• Follow up on funds transfer from surrendering company
• Maintains CRM database and client files
• Research and follow up on any issues with the Broker/Dealer, WEG Operations and vendors
• Record incoming assets to the appropriate blotting tool

• Dialogues with client to understand personal history and current financial needs and communicates to advisor or handles issue resolution
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Completes any review follow‑up needs for client
• May work with client’s tax or legal counsel on client concerns
• Conducts tax research (1099s)

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
• Understands financial terminology and products
• Attends Client Services and company educational events

• 4‑year college degree preferred
• 2+ years’ experience within financial services, specifically wealth management firms, is required
• Superior verbal and written communication skills required
• Proficient with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Ability and interest to learn financial concepts and products
• Ability to work as a team member with deadlines, be flexible under pressure and prioritize work

• Training and professional development
• Medical, dental and vision coverage (available to full‑time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short‑term and long‑term disability, workers compensation – employer paid
• 401(k) with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre‑determined and 2 floating days)
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing and other credentials (after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763‑417‑1700.

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI‑supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected status.

OSHA Requirements:
This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, use the telephone and computer systems.