IT Salesforce Administrator

Position Summary

INFORMATION TECHNOLOGY:

Green State's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable.

The IT Salesforce Administrator will be responsible for participating as a hands-on technical resource assisting with the implementation and administration of our Salesforce software, system integrations, maintenance functions, production support ensuring high availability, as well as advising management of Salesforce/CRM best practices and assisting with setting strategy for optimal use.

GREENSTATE CULTURE:

At Green State,our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

Salary range for this position is $ - $ with a progressive benefit package. This is an onsite position located in North Liberty, IA

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting Green State's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Maintenance of our Salesforce solution by performing upgrades, addressing technical issues, and improving efficiency by evaluating system functions and integrations.
• Work during off hours on system upgrades and fixes to reduce impact on the business.
• Ensure high system availability and production support which includes the facilitation of periodic testing, implementation of contingency plans to ensure availability of applications in case of system failure, DR support, and working closely with network, security, vendors, etc.
• Manage the vendor relationship as it pertains to the core system.
• Serves as liaison between end users and development (technical and non-technical) during all phases of the product lifecycle.
• Is responsible for application configuration, patching, regular maintenance, upgrades, release management and production support.
• Identifies, promotes, and evaluates idea driven solutions and innovations by clearly understanding the business needs and responding with technical solutions.
• Facilitates business process changes for greater efficiency and improvement.
• Plans, conducts, directs, and performs project need analysis, managing the delivery of solutions from conception to implementation.
• Prepares scope, work-effort, and detailed CBA’s when needed.
• Works with current and potential vendors to evaluate, implement, address, and coordinate new hardware & software, releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance.
• Acts as the point of contact for business units in solving serious software and usability problems.
• Communicating complex technical information to business customers and project teams in an effective and concise manner.
• Documents procedures and release plans in a manner such that successful future deployments and redeployments are repeatable.
• Performs general administrative functions, vendor due diligence, documentation & maintenance of vendor records.
• Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures.
• Adhe…