Credit & Collections Coordinator

Mid-South Food, 1 Ben

E. Keith Way, North Little Rock, Arkansas, United States of America

Posted Wednesday, July 29, 2026 at 6:00 AM | Expires Thursday, August 6, 2026 at 5:59 AM

For more than a century, Ben

E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

The Credit & Collections Coordinator supports the day-to-day operations of the Credit and Accounts Receivable function by managing customer account setup, maintaining accurate credit records, supporting collections activities, reconciling customer accounts, and resolving payment discrepancies. This role partners with customers and internal teams to promote timely collections, maintain accurate financial records, and deliver exceptional customer service while utilizing SAP and other business systems to support accounts receivable processes.

• Monitor assigned accounts receivable portfolio and perform collection activities to improve cash flow and minimize delinquent balances.
• Contact customers regarding outstanding invoices, payment discrepancies, deductions, and past due balances while maintaining positive customer relationships.
• Review aging reports to prioritize collection efforts and
  ** escalate
  * * issues as appropriate.
• Research and resolve payment discrepancies, short pays, unapplied cash, disputed invoices, and customer account issues.
• Perform customer account reconciliations to ensure account balances are accurate and resolve variances in a timely manner.
• Partner with Sales, Customer Service, Operations, and Accounting to resolve billing disputes and facilitate timely payment.
• Document collection activities and maintain accurate customer records.

• Establish new customer accounts and maintain accurate customer master data within SAP and other business systems.
• Process customer credit applications, including reference verification, documentation review, and follow-up through approval.
• Audit new customer files to ensure required documentation is complete and complies with company policies.
• Maintain customer credit files, tax documentation, resale certificates, and supporting records.
• Monitor expiring tax exemption certificates and communicate renewal requirements to customers and Sales.
• Update customer account information, payment terms, credit limits, and contact information as needed.

• Perform routine account reconciliations to ensure customer accounts accurately reflect invoices, payments, credits, and adjustments.
• Investigate and resolve account discrepancies by researching transaction history within SAP and supporting documentation.
• Process non-sufficient funds (NSF) payments and coordinate account updates as necessary.
• Support the processing of credit memos, account adjustments, write-offs, and other receivable transactions in accordance with company policies.
• Prepare and maintain government account aging reports and other accounts receivable reporting.
• Assist with month-end accounts receivable activities and reporting as needed.

• Provide exceptional customer service to internal and external customers through professional, timely, and accurate communication.
• Respond to customer requests for invoices, statements, payment history, and account information.
• Communicate effectively with customers, Sales, Accounting, and management to resolve account issues and improve payment performance.
• Build collaborative relationships while balancing customer satisfaction with company credit and collection objectives.

• Utilize SAP and other business applications to process…