Front Office Coordinator - Pinnacle Wound Care

Position:
Front Office CoordinatorFLSA Status:
Non-ExemptJOB DESCRIPTION

JOB SUMMARY:

The Front Office Coordinator is the welcoming face and voice of Pinnacle Wound Care, located at 1225 Breckenridge Drive, Suite 110, Little Rock, AR 72205 (). This position provides comprehensive administrative and front desk support to ensure the efficient operations. Duties include greeting arriving patients, answering and directing phone calls, scheduling patient appointments, handling insurance verification, collecting co-pays, maintaining a safe and clean reception area, and assisting with general administrative tasks.

The Front Office Coordinator exhibits polite, professional, and empathetic communication via phone, email, and in person, facilitating a seamless and compassionate patient experience in our women-owned clinic.

Supervisory Responsibilities:

None Safety Sensitive Role:

Yes Duties/Responsibilities:

Greet all arriving patients warmly, manage check-in and check-out procedures, and ensure a smooth, welcoming waiting room experience

Answer incoming phone calls, schedule patient appointments, coordinate referrals, and handle patient inquiries regarding clinic hours, location, and preparation instructions

Collect and verify patient demographic information, insurance details, and medical history forms while strictly maintaining HIPAA compliance and data security

Verify patient insurance benefits, secure pre-authorizations when necessary, collect co-pays and balances at the time of service, and reconcile daily collections

Assist in setting up front-office workflows, ordering administrative supplies, and collaborating with the management team to ensure a successful September clinic opening

Keep a safe and clean reception area Assist with general administrative tasks including printing, copying, faxing, and filing

Maintain professionalism and confidentiality with all materials

Contribute to support staff team by completing tasks as needed

Take inventory of supplies and restock as needed; submit supply orders as directed by management

Other duties as assigned

Required Skills/Abilities:

Teamwork Orientation:
Works cooperatively & collaboratively with others toward the accomplishment of shared goals.

Service Orientation:
Desire to serve and focus one's efforts on discovering and meeting the needs of internal and external customers.

Achieves Results:
Reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

Learning and Growth:
Has a commitment to continuous professional and organizational learning.

Communication:
Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Possess a strong work ethic, high level of professionalism, and an empathetic, patient-first demeanor.

Education and Experience:

High school diploma or equivalent required.

Minimum of 2–3 years of front desk or administrative experience in a medical office, clinic, or healthcare setting preferred (wound care or specialized outpatient clinic experience a strong plus).

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

May require prolonged periods of standing, moving, and bending at the front desk.

Must be able to lift up to 50 pounds claimers:

This job description reflects Pinnacle Wound Care’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.

Coworker Print Name: ___________________________________________________________________Coworker Signature: __________________________________________________Date: ___________
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