Patient Services Specialist

Patient Services Specialist (Healthcare) JOB SUMMARY

The Patient Services Specialist (PSS) uses their experience and knowledge to appropriately triage scheduling and clerical duties. This individual will have the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical task. Their work allows the physicians and clinical staff to devote their time to patient care that requires specialized knowledge. As the PSS, this position is responsible for performing a variety of secretarial and clerical responsibilities in support of the physicians and other members of the clinic.

Multitasking abilities and attention to detail with little room for error is a must. This description incorporates full time, part time and PRN PSS roles.

• Gathers pre-admission information from hospital, patient or family member on scheduled patients before initial and/or follow-up visit.
• Obtains financial updates, documents in the billing system, completes forms and obtains signatures as alerts request.
• Ensures patient documents are completely filled out and signed.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Knows how to locate path reports, outside medical records, radiology reports and retrieve if necessary for the position.
• Refer patients to the financial counselors when alerted by billing system or if the patient has billing questions.
• Contacts the social worker for assistance with patient needs such as lodging, transportation, medication request, or any type of social worker request.
• Forwards any medical records requests to centralized medical records department.
• Schedule referring and future physician appointment as requested by physician. This includes sending the required records for the referring appointments.
• Responsible for ensuring patients initial appointments/schedules are up to date and in the computer.
• Investigate all no shows, clearly document reasons why and make appropriate follow up.
• Re‑schedule any cancelled appointments making sure all patients have follow up.
• Maintain daily written or electronic documentation of completed work in order to provide data for monthly reports.
• Conducts daily research of expired patient information and updates EMR or billing systems. Notifies physician and medical records if required.
• Greet, screen, schedule and direct patients. Assuring they are queued as arrived for services, advising nurses and radiation therapist of their arrival.
• Prepares and processes correspondence. Answers routine medical inquiries and drafts letters.
• Serves as the custodian of the front office multi‑function device.
• Knows how to prepare and mail to new patients the new patient packet with the CARTI booklet.
• Cross‑train and learn other clinics.
• Process EMR messages and worklist queues.

Travel to satellite centers as required.

None

• High school graduate or GED.
• Associate degree in business administration or a secretarial program a plus.
• Current Valid Arkansas Drivers license.

• Minimum of 1 year of customer service work experience required. Medical office setting skills preferred.
• Competent in EMR systems preferred.
• Strong knowledge of medical terminology and office procedures.
• Excellent computer and other basic office equipment skills.
• Knowledge of grammar, spelling and punctuation.
• Skilled in time management and organization.
• Ability to read, understand and follow oral and written instructions.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, team members and the public.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Must interact and communicate both verbally and in written form. Must interact and exchange information regarding patients with physicians and other departmental…