Regional Director of Operations - EngageMED

Exempt Senior Director Clinic Operations Job Description JOB SUMMARY

The
* On‑Site
* Regional Director of Clinic Operations is responsible for all aspects of the practice operations, to include direction of daily activities through the management team, strategic planning, budgeting financial management, marketing, business development, quality improvement and utilization review, physician recruitment, information systems management, managed care contracting and liaison with the community. The Director serves as liaison between the Physicians and the Vice President and coordinates major issues on a daily basis.

The Director serves as the practice’s representative to the administrative team of CHI St. Vincent Health Systems.

Position: Regional Director of Operations

Department: Clinical

FLSA Status: Exempt

Reports To: Senior Director Clinic Operations

• Supervise Clinic Managers

• Yes

• Monitors patient satisfaction, productivity, financial, and utilization information for the Physician Enterprise.
• Provides for thorough and complete dissemination, interpretation, and administration of St. Vincent’s policies in order to establish an environment within which leadership can lead effectively.
• Develops, recommends, and supervises the implementation of human resources policies, assuring the selection and employment (and discharge when necessary) of personnel according to the approved standard of qualifications.
• Provides for the proper delegation of authority and responsibility throughout the enterprise.
• Recommends changes in the organizational arrangements which better facilitate the achievement of physician practice organizational objectives.
• Directs. Counsels, and advises leaders in day‑to‑day operational management, and assures any differences that may arise are resolved.
• Ensures that an adequate organizational structure is in place to accommodate effective operations.
• Ensures the recruitment and retention of competent, appropriate staff at adequate staffing levels.
• Maintains a system to evaluate the performance of the clinics on a periodic and systematic basis.
• Physician Contracting and practice analytics.

• Serves as liaison between the CHI St. Vincent Health System, President and VP of CHI SVMG and the physician practices, both providers and staff. Informs leadership of issues involving physician/patient satisfaction, compliance, strategic and finance improvement opportunities etc.
• Must “cascade” messages to physicians, staff, and patients in an effective manner, while managing up CHI SVMG and Hospital leadership.
• Coordinates the practice’s marketing effort with Corporate and local Marketing and Development Departments. Effectively communicates the mission, vision, and values of the organization to key stakeholders.
• Represents the practice’s interest in the system’s marketing process.

• Regularly reviews the customer service activities of the Quality Management Coordinator.
• Personally responds to customer service issues as needed.
• Must work independently to solve day‑to‑day issues that arise with providers and staff in the ambulatory setting. Must have an understanding of a provider’s work in all settings (inpatient and outpatient).

• Directs daily operations of the practice through the management team.
• Coordinates the annual budget creation process.
• Continually reviews the financial performance of the practices and budget performance. Takes initiative to implement processes that will improve performance of the practices.
• Directs the practice’s strategic planning process.
• Provides directions and support for the activities of the Quality Management Department.
• Participates in all system business development efforts which affect the clinic.
• Directs the practice’s physician recruitment process.
• Coordinates the practice’s effort to ensure compliance with accrediting and governmental regulatory bodies.

• Pursues a continuing program of personal development.
• Fosters an environment which respects human dignity, protects human rights, and promotes human development to actualize the values and philosophy…