Solution Analyst

Responsibilities

• Interact with clients where conflicts in supplied information and vetted information exist.
• Engage clients who are not following First Orion best practices to bring the entity back into compliance or educate them on best practices.
• Assist in driving process improvements, building or enhancing vetting practices for new products.
• Mentor or train intern team members.
• Assist in identifying entities that may not be following best practices.
• Develop dashboards and metrics to identify entities not following best practices for content or telephone.
• Professionally communicate with entities that are not following best practices to bring them into compliance or remove them from the platform.
• Engage with entities and FO associates that need to be migrated from Business hierarchy level to Organization hierarchy level.
• Educate entities on the correct display practices.
• Define requirements and product enhancements to the Supportal to improve team member capabilities or efficiency.
• Define requirements for anomaly detection to assist in identifying potential issues or bad actors.
• Define requirements to enhance vetting practices, processes, and procedures.
• Troubleshoot and resolve issues or conflicts, escalating to appropriate Support resources and clients as necessary.
• Mentor and train less experienced associates.
• Professionally communicate internally and externally with clients and stakeholders as needed.
• Effectively communicate with internal stakeholders and external carrier partners as necessary.

• Bachelor’s Degree in a related field (e.g., MIS, Computer Science, Business Administration) or equivalent work experience.
• Strong attention to detail and ability to work independently.
• Excellent communication skills.
• Proficient in Excel.
• Investigative and troubleshooting skills.
• Ability to work in a fast‑paced environment.
• Solid SQL skills.
• Ability to analyze and interpret significant amounts of data.

Bonus Points
:
Customer Service experience. Previous experience in data analysis or research.

We offer a competitive package with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We value health and wellness via our state‑of‑the‑art fitness center. Additional benefits include generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential.

First Orion is an affirmative action and equal opportunity employer. This job description is not a comprehensive listing of activities, duties or responsibilities. The position is not eligible for employment-based immigration visa/status sponsorship. Employees must demonstrate proper work authorization. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion.