Command Center Analyst

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The Command Center Analyst (CCA) monitors the operations of the Enterprise computer and application network environment including hardware and software. The incumbent works closely with other CCAs, System Administrators, Engineers, and/or Developers to ensure proper functioning of all business services, services, applications, and technical services under CCA management to deliver Always On Availability for the company to provide the necessary services for Members and Providers.

The Command Center operates 24x7x365 in designated office locations which includes evenings, weekends, and some holidays and are responsible for the successful completion of all scheduled data processing workload.

Bachelor’s degree in related field. In lieu of degree, five (5) years’ related experience will be considered.

Network, Virtualization, Operating Systems and/or but not limited to other related certifications preferred.

Minimum three (3) years’ experience in networking systems, computer repair, or network operations, data-processing, production scheduling software.

• Basics of Server Administration in Windows and Linux Operating Systems
• Basics of Virtualized Infrastructure
• Basics of Network Administration including Subnetting
• Basics of Data Center Infrastructure
• Ability to build and leverage Technical Diagrams
• Ability to run and read a packet capture
• Ability to write low code and/or no code scripts for resolution of monitoring events
• Ability to use ITIL Framework including Service Design, Incident, Change, Event, and Problem
• Technical Troubleshooting Skills of Identify and Isolate Management
• Production Scheduling Software – such as (JCL, CA7, App Worx)
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Monitoring application administration
• Systems Documentation
• Active Directory
• TCP/IP
• SAFe, Agile Skills
• Cross-Functional Communications
• Data Center Infrastructure Management (DCIM)
• Decision Making
• Monitor Processes, Materials, or Surroundings
• Network Administration
• Office Softwares
• Oral Communications
• Organizing
• Packet Capturing
• Problem Solving
• Scripting
• Server Admin
• Troubleshooting
• Virtualized Network Functions (VNF)
• Written Communication

• Adheres to all change enablement related practices and policies including participation in the enterprise's Change Advisory Board (CAB)
• Assists in workload preparation, set-up, and performs reruns due to JCL errors, hardware malfunctions, bad input data, and job preparation errors
• Completes assigned work on time and/or makes every effort to do so prior to notifying leadership including incidents, requested items, stories, problems, job abends, and any other tickets
• Conducts problem management practices include acting as problem record owner facilitating the problem tasks to bring about continual improvement
• Configures monitoring tools to ensure we advocate for mean time to detect and resolve in conjunction with application and technical owners
• Defines and documents the monitoring service to the enterprise including vendor contacts, budgeting, lifecycle management, integrations, and execution of a roadmap
• Embodies and models the attributes of the I&O operating model and acts as the standard bearer for the ideals
• Engages with the appropriate vendors outside of I&O including Facilities, Physical Security or any other Telecommunications Provider to ensure that circuits are up and operational
• Ensures all records are updated including runbooks, CMDB, and business rules in Service Now to ensure we are making programmatic decisions
• Ensures availability of all online networks within standard and ensures timely completion of nightly batch processing
• Ensures that all security policies, procedures and EDP standards are followed not limited to vulnerability management, change and configuration management, and findings management
• Initiates appropriate event, incident, and if necessary, major incident processes to ensure that the company’s services are available for member and provider facing operations by advocating for the event
• Mo…