Director Business Transformation

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

The Business Transformation Director leads enterprise or business unit–wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models.

• Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.
• Shapes transformation strategy and translates enterprise priorities into executable roadmaps.
• Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
• Partners with VPs and executive leaders to align priorities, resources, and outcomes.
• Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
• Drives cultural adoption of data-driven decision-making and continuous improvement.
• Ensures transformation outcomes are embedded into operating models.
• Serves as a trusted advisor with executive presence and strategic insight.

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Master's degree from an accredited college or university preferred. Certifications related to business transformation and/or AI preferred.

Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required.

• Executive presence, enterprise thinking, and strong change leadership skills
• Demonstrated practice of leveraging AI tools to accelerate personal delivery
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong time management and organizational skills
• Proven management/leadership skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to…