Field Technician Lead

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Full Time Hourly Technical North Little Rock, AR, US

5 days ago Requisition

$24.00 To $27.50 Hourly

OUR CULTURE

We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips.

We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees’ success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family?

Lead the Team. Solve the Tough Problems. Be the Expert.

Are you an experienced field technician who is ready to take the next step in your career? Lineage is looking for a Field Technician Lead in Little Rock to serve as a technical expert, customer advocate, and day-to-day leader for our local service team.

This is more than a technician role. You’ll be the go‑to expert for complex equipment and technical challenges, work directly with key customers, mentor fellow technicians, and partner with the Regional Service Manager to keep the territory running at its best.

If you enjoy solving difficult technical problems, helping others succeed, and being trusted to make things happen, this could be the opportunity you've been looking for.

What You'll Do

Be the Technical Expert

• Serve as the primary technician for major accounts, complex technical issues, and escalated customer concerns.
• Troubleshoot, repair, install, and perform preventive maintenance on advanced document handling and mailing systems.
• Provide advanced phone-based technical support to customers and field technicians.
• Develop creative technical solutions for challenging customer and equipment issues.
• Maintain accurate service records and complete service documentation promptly.
• Stay current through ongoing technical training on products, systems, and technologies.
• Follow all USPS regulations, company policies, and safety procedures.
• Serve as the primary local technical resource for customer escalations requiring on-site leadership.
• Lead the resolution of complex or recurring technical problems while keeping customers informed.
• Provide day-to-day technical guidance, coaching, and mentoring to field technicians.
• Help less-experienced technicians develop their skills and follow company best practices.
• Monitor technician productivity and time utilization and communicate trends and opportunities to the Regional Service Manager.
• Participate in technician meetings, training sessions, product feedback initiatives, and process‑improvement efforts.

Keep Local Operations Running Smoothly

• Coordinate inbound shipments and outbound RMA shipments for the local office.
• Maintain accurate warehouse and technician vehicle inventory through regular audits.
• Help manage and distribute parts, supplies, and equipment to field technicians.
• Coordinate local office meetings, training sessions, and other activities.
• Assist the Regional Service Manager with service projects, reporting, account reviews, and operational initiatives.
• Identify opportunities to improve service efficiency, productivity, inventory management, and overall territory performance.
• Provide feedback on products, processes, and recurring technical issues.

Deliver an Exceptional Customer Experience

• Build strong relationships with customers and understand their technical needs.
• Communicate clearly and professionally throughout the service process.
• Take ownership of customer escalations and ensure appropriate follow‑up.
• Represent Lineage with professionalism, accountability, teamwork, and a customer‑first mindset.

What We're Looking For

We're looking for an experienced technician who combines strong technical…