Client Success Manager

Client Success Manager

The Client Success Manager is responsible for driving post-implementation client success, satisfaction, adoption, and retention. Serving as the primary strategic contact after go‑live, this role partners with clients to maximize the value of Tyler solutions, proactively address challenges, promote best practices, and ensure long‑term client health through ongoing relationship management, business reviews, and cross‑functional collaboration.

Client Success Managers are considered product experts and connect the product/sales/engineer teams to the client. They are expected to build rapport and work with clients to understand their wants/needs and identify solutions to difficult problems.

North Logan, Utah

0-5%

• Develop and maintain an excellent relationship with assigned clients at the highest levels.
• Work with Product Owners/Managers, Regional Sales Directors, and Implementation Managers to develop a post‑implementation vision for clients.
• Measure and report regularly on client health.
• Develop client success plans to identify areas of improvement and reduce the consumption gap for features.
• Maintain regular communication and conduct periodic site visits.
• Document and advise clients on best practices.
• Serve as a point of contact for client escalations.
• Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
• Coordinate with Support Managers to conduct periodic reviews, including configuration auditing, state reporting verification, system health check, data backup and recovery review, and SLA compliance.
• Manage highly complex and strategic accounts without missing deadlines or client commitments.
• Demonstrate extensive latitude for independent judgment and decision‑making.
• Incorporate new information, make quick decisions, and keep the appropriate people informed of rapid developments.
• Achieve results without having direct control of resources.
• Build rapport with executive‑level clients and employees while actively influencing events and negotiating differences to achieve project goals.
• Identify key influencers and decision‑makers such as Chief Information Officers, IT Directors, Finance Directors, Clerk of Court, City/County Clerk, Assessors, Development Directors, Police Chief, etc.
• Understand contract terms for the client.
• Collaborate with client and/or Tyler resources to solve complex business issues.
• Demonstrate product expertise.

• College degree.
• Prior software implementation experience.
• CSM/product experience.
• Strong communication skills.
• Patience.
• Presentation/public speaking abilities.
• Time management/organization.
• Willingness to learn.
• Ability to research complex processes.

Tyler Technologies is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing  or by calling  ext.

791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.