Customer Service Representative

Customer Service Representative

Location:

North Mankato, MN (facility). Work authorization: U.S. citizenship or other authorized status; employer sponsorship not required.

• Communicate with customers using computer systems, answering phone calls and replying to emails/chats.
• Provide a best‑in‑class customer experience and represent the company professionally.
• Respond to customer inquiries through incoming calls, emails, and live chat.
• Contribute ideas to develop new best practices and maximize the customer experience.
• Demonstrate flexibility when dealing with the personal and stylistic differences of internal and external customers, building long‑lasting relationships.
• Research and resolve concerns to ensure customer retention and satisfaction.
• Navigate a variety of computer programs and websites.

• Strong verbal and written communication skills.
• Strong interpersonal, problem‑solving, follow‑up, and organizational skills.
• Proficiency in computer systems.
• Ability to demonstrate empathy and build positive, trust‑based relationships.
• Develop and apply in‑depth product knowledge following training.
• Technical aptitude and the ability to learn and apply new systems and tools quickly.

• Ability to communicate and exchange accurate information so others will understand.
• Regularly required to remain in a stationary position.

• Ability to work collaboratively in a team‑oriented environment.
• Maintains a positive, professional attitude with a willingness to learn and adapt.

1st Shift;
Monday – Friday, 8:00 am – 4:30 pm.

Hourly: $16.00 – $18.00. Base pay may vary based on qualifications, experience, skills, education, and location.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation is an Equal Opportunity Employer/Veterans/Disabled.