Order Management Associate

Order Management Associate

Country/Region: US

Location:

North Mankato, MN, US 56003

About the Team

The ZF Off‑Highway Solutions Minnesota Inc. team designs and manufactures hydraulic and electrohydraulic components, controls, and brake systems for off‑highway machines.

Logistics Team & Order Management Associate

The Order Management Associate is responsible for processing customer orders and inquiries while maintaining accurate documentation, on‑time delivery communication, and strong customer relationships. This role plays a critical part in ensuring order accuracy and customer satisfaction through effective coordination and system use.

• Processing phone and written customer orders and inquiries, including ship date requests
• Communicating with customers via phone in a professional and positive manner
• Reviewing EDI orders and updating customer acknowledgments via phone, fax, or website
• Reviewing order changes, delivery availability, and schedule impacts directly with customers
• Documenting customer requirements accurately within the MRP/ERP system
• Verifying order accuracy by matching customer purchase orders with ZF acknowledgments
• Creating delivery notes once orders are complete
• Maintaining hard‑copy open order files and indexing documents into the company imaging system
• Coordinating order discrepancies with Customer Service Representatives and internal stakeholders
• Building rapport with coworkers and collaborating across departments
• Working independently while remaining effective in a team‑based environment
• Identifying and recommending product or process improvements that support business goals
• Adhering to all safety rules and company policies

• High school diploma or GED required
• 2 + years order management experience
• Experience with basic record keeping or order entry activities, or equivalent training
• Ability to read, write, speak, and understand English clearly and professionally
• Strong written, verbal, and listening communication skills
• Demonstrated keyboarding and typing proficiency
• Working knowledge of Microsoft Office 365 and ERP/MRP systems
• Strong organizational skills and attention to detail
• Ability to calculate basic figures such as discounts and collect factual data
• Self‑motivated, personable, and capable of managing multiple priorities

• Primarily seated work with occasional standing and walking
• Ability to lift up to 10 lbs. regularly, up to 25 lbs. occasionally (assistance required for heavier items)

Expected base compensation $51,800 – $65,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

• Competitive pay and stable day‑shift schedule
• Annual incentive plan
• Paid time off and 13 paid holidays
• Opportunities for training and skill development
• A collaborative, team‑oriented work environment
• A strong safety and quality culture

ZF Off‑Highway Solutions Minnesota Inc. is located in North Mankato, nestled in south‑central Minnesota. This area offers access to the amenities of Mankato and North Mankato, surrounded by smaller communities and rural landscapes, with the Twin Cities just a short drive away. The Greater Mankato region is nationally recognized for its livability, economy, and quality of life.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case‑by‑case basis.

ZF is an Equal Opportunity and Affitative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Equal Employment Opportunity/Affiraitive Action Employer M/F/Disability/Veteran